Customer Service Associate (40375)

Hertz; Milwaukee (WI); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Discounted rentals

Medical/Dental/Vision insurance

401(k) matching

Parental Leave

Employee Assistance Program

Educational reimbursement

Voluntary insurance

Theme park & gym discounts

Job summary

Hertz in Milwaukee, WI seeks a Customer Service Associate to deliver exceptional service at the counter, resolve issues quickly, and promote guest satisfaction. You will be the primary NPS liaison, mentoring staff and ensuring a positive customer experience.

This role emphasizes adherence to corporate policies, collaboration with management, and a commitment to hospitality. Join a team focused on empowerment and outstanding service delivery.

Qualifications

• 3+ years in customer service with operations and sales experience.
• Rental car experience a plus.
• Excellent oral and written communication.
• Strong relationship-building and leadership abilities.

Responsibilities

• Provide first contact resolution and counter service to customers.
• Serve as the primary NPS liaison for the management team and communicate performance actions.
• Ensure adherence to corporate policies and procedures by all staff.

Skills

Customer service

Operations experience

Sales experience

Communication skills

Job description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.00/hr

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills. Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skill.

Benefits and Perks

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.