Customer Service Associate

Hertz; Hebron Estates (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Rental discount

Medical, Dental & Vision plan

401(k) employer matching

Paid Parental Leave

Employee Assistance Program

Educational Reimbursement

Voluntary Insurance Programs

Theme Park Tickets & Gym Discounts

Job summary

Hertz is seeking a Customer Service Associate to deliver outstanding service at our Hebron Estates location. You will resolve issues at the counter with hospitality and professionalism, contributing to customer satisfaction and retention.

You will serve as the NPS liaison, analyze results, communicate actions to management, and coach colleagues to meet guest needs while ensuring compliance with company policies.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience is a plus.
• Excellent customer service and communication skills.

Responsibilities

• Provide customer service that drives satisfaction and retention, handling first contact resolution and the counter experience with hospitality and professionalism.
• Serve as the Net Promoter Score (NPS) liaison, analyzing results and communicating actions to improve guest satisfaction and performance.
• Coach and guide staff to understand customer needs, provide feedback, and ensure adherence to corporate policies and procedures.

Skills

Customer service

Sales

Operations

Communication

Job description

TheCustomer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.00/hr

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits and Perks

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more