Part-Time Customer Operations Specialist: Front Desk & Facility Support

City of Laramie Fire Department; Laramie (WY); On-site; USD 16,000 - 18,000; Part time

Job summary

City of Laramie Community Recreation Center is seeking a Customer Operations Specialist to support front desk and facility floor, ensuring a clean, safe, welcoming environment for patrons.

This part-time, non-benefited role reports to Recreation Staff and involves assisting customers in person and by phone, processing registrations and payments, and helping with opening/closing, setup, and daily operations. Must be able to work afternoons/evenings/weekends and complete required certifications.

Qualifications

• Strong customer service skills, in-person and over the phone.
• Ability to learn scheduling software and registrations.
• Reliable, independent worker with team cooperation.
• Willingness to complete cleaning tasks with light equipment.
• Availability for afternoons, evenings, and weekends.
• First Aid, CPR, AED certification provided upon hire.

Responsibilities

• Deliver excellent customer service to patrons and participants.
• Perform cleaning tasks in restrooms, locker rooms, fitness areas, and public spaces.
• Assist front desk with scheduling, registrations, Payments, and inquiries.
• Support opening/closing procedures and setup/teardown for events.
• Monitor facility use and enforce safety policies as needed.
• Report maintenance issues and collaborate across shifts.
• Maintain a welcoming environment and uphold center policies.

Skills

Customer service

Scheduling software experience

Cash handling

Education

High school diploma or equivalent

Tools

Recreation software

Cash register / POS

Job description

City of Laramie Community Recreation Center is seeking a Customer Operations Specialist to support front desk and facility floor, ensuring a clean, safe, welcoming environment for patrons.

This part-time, non-benefited role reports to Recreation Staff and involves assisting customers in person and by phone, processing registrations and payments, and helping with opening/closing, setup, and daily operations. Must be able to work afternoons/evenings/weekends and complete required certifications.