Customer Operations Specialist

City of Laramie Fire Department; Laramie (WY); On-site; USD 16,000 - 18,000; Part time

Job summary

City of Laramie Community Recreation Center is seeking a Customer Operations Specialist to support front desk and facility floor, ensuring a clean, safe, welcoming environment for patrons.

This part-time, non-benefited role reports to Recreation Staff and involves assisting customers in person and by phone, processing registrations and payments, and helping with opening/closing, setup, and daily operations. Must be able to work afternoons/evenings/weekends and complete required certifications.

Qualifications

• Strong customer service skills, in-person and over the phone.
• Ability to learn scheduling software and registrations.
• Reliable, independent worker with team cooperation.
• Willingness to complete cleaning tasks with light equipment.
• Availability for afternoons, evenings, and weekends.
• First Aid, CPR, AED certification provided upon hire.

Responsibilities

• Deliver excellent customer service to patrons and participants.
• Perform cleaning tasks in restrooms, locker rooms, fitness areas, and public spaces.
• Assist front desk with scheduling, registrations, Payments, and inquiries.
• Support opening/closing procedures and setup/teardown for events.
• Monitor facility use and enforce safety policies as needed.
• Report maintenance issues and collaborate across shifts.
• Maintain a welcoming environment and uphold center policies.

Skills

Customer service

Scheduling software experience

Cash handling

Education

High school diploma or equivalent

Tools

Recreation software

Cash register / POS

Job description

Customer Operations Specialist

Application Deadline: Open Until Filled

Salary: $11.48-$13.32 per hour

Must be available early morning, afternoons or evenings and weekends

Part-Time, Non-Benefited

The Customer Operations Specialist supports both the facility floor and front desk operations at the Laramie Community Recreation Center. This mid-level position works under the supervision of Recreation Staff to ensure a clean, safe, and welcoming environment for patrons. Responsibilities include completing detailed cleaning tasks, assisting customers in person and over the phone, supporting daily facility operations, and enforcing policies that promote safety and respectful behavior.

Key Responsibilities

• Deliver excellent customer service to all patrons and program participants.
• Perform and uphold high standards in daily cleaning tasks, including restrooms, locker rooms, fitness areas, and public spaces.
• Support front desk operations by using recreation software to register participants, process payments, manage accounts, and respond to inquiries.
• Assist with facility operations including opening/closing procedures, and setup/teardown for programs and events.
• Monitor facility use to ensure appropriate behavior and enforce safety policies when needed.
• Report maintenance concerns and support staff collaboration across shifts.
• Minimum Qualifications** (A combination of the following experience and training, or the equivalent of, would be qualifying):
• Strong customer service skills, both in-person and over the phone.
• Willingness and ability to complete thorough cleaning tasks using light equipment (vacuums, electric mops, etc.).
• Comfort with learning and using computer systems for scheduling, registration, and cash handling.
• Reliable and independent work ethic; ability to work well in a dynamic, team-based environment.
• Availability for afternoons, evenings, and weekends.
• First Aid, CPR, and AED certification (training provided upon hire).

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in recreation, hospitality, or public service settings.
• Knowledge of common cleaning techniques and safety procedures in a facility setting.
• Experience interacting with diverse populations including children, seniors, and families.
• Strong communication skills and the ability to maintain enthusiasm in customer-facing situations.

Physical Requirements

• Ability to sit, kneel, squat, twist, climb, and lift up to 50 lbs; occasional pushing/pulling up to 100 lbs.
• Ability to remain on feet for extended periods and walk significant distances throughout the shift (up to 20,000 steps/day).
• Exposure to noise, cleaning agents, dust, chemicals, and body fluids.
• May include outdoor work and movement between sites.

All offers of employment are contingent on a background check, drug screening, and driver license verification.

*The City of Laramie is an EEO/ADA employer and a smoke-free workplace per City ordinance.*