Part Time Customer Experience Representative - Baton Rouge Metro Airport

nationalalamo-erac; Baton Rouge (LA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Employee rental car discounts

Training and development

Job summary

Enterprise Mobility operates the National Car Rental and Alamo brands and is hiring a Customer Experience Representative at Baton Rouge (Louisiana). You will greet customers, explain rental terms, and assist with upgrades and services to ensure a smooth rental experience.

The role requires 18+, a high school diploma or GED, and at least 2 years of customer service or sales. Schedule is Thursday through Sunday 4:00pm–11:00pm with off days Monday–Wednesday. Starting pay is $16.62 per hour.

Qualifications

• Must be at least 18 years old.
• High School Diploma or G.E.D. required.
• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with limits on violations and accidents in past years; no DUI/DWI in past 5 years.
• Authorized to work in the United States without sponsorship.
• Ability to work Thursday-Sunday 4:00pm-11:00pm with Monday-Wednesday off.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior customer service by communicating rental terms and vehicle features.
• Offer protection products, upgrades, fuel options, and equipment based on customer needs.
• Assist with directions, maps, and local information.
• Handle reservations, rate quotes, and general questions via calls.
• Process callbacks and miscellaneous calls as assigned.
• Assess rental condition upon return and communicate issues to management.
• Pursue on-the-job training and company-sponsored development opportunities.
• Maintain reliable attendance and punctuality.
• Perform other job-related duties as assigned.

Skills

Customer service

Sales experience

Phone communication

Attendance/punctuality

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This part-time position is located at 9430 JACKIE COCHRAN DR BATON ROUGE, LA 70807-8020 (Baton Rouge Metropolitan Airport)

We offer:

• Paid time off
• Employee rental car discounts
• Training and development

Required Schedule

• Thursday-Sunday 4:00pm-11:00pm
• OFF Monday-Wednesday

Compensation

The starting rate of pay for this position is $16.62 per hour, based on a 28-hour workweek.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work the following shift/schedule:
  • Thursday-Sunday 4:00pm-11:00pm
  • OFF Monday-Wednesday