Part-Time Customer Experience & Merchandising Lead

Housing Works; New York (NY); Presencial; USD 20.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Healthcare plans

Paid time off (PTO)

Tuition reimbursement / educationalop

Descripción de la vacante

Housing Works in Brooklyn, NY is seeking a part-time Customer Engagement Associate to deliver first-rate customer and donor services while supporting daily store operations. The role offers opportunities to drive sales, ensure policy compliance, and train volunteers and staff on standards, merchandising, and register procedures.

Responsibilities include opening/closing in the manager's absence, optimizing floor displays for events, and maintaining a welcoming, efficient store environment that

Formación

• Commitment to excellent customer service.
• Experience/knowledge of thrift store environment preferred.
• Excellent communications skills (verbal and written).

Responsabilidades

• Open and close the store in the absence of the Store Manager.
• Utilize Housing Works’ tools to ensure store operations and standards are met.
• Ensure compliance with all Housing Works’ policies and procedures.
• Review store environment to improve operations and merchandising.
• Manage daily focus with staff/volunteer deployment, sales goals, promotions, and to-dos.
• Train and develop staff and volunteers to meet standards and goals.
• Train staff on register operations, visual merchandising, and maintenance standards.
• Care for and maintain donations and merchandise and interior fixtures.
• Merchandise store to showcase events and premium products.

Conocimientos

Customer service

Communication

Teamwork

Flexibility

Self-motivation

Herramientas

Microsoft Word

Excel

Email applications

Descripción del empleo

Housing Works in Brooklyn, NY is seeking a part-time Customer Engagement Associate to deliver first-rate customer and donor services while supporting daily store operations. The role offers opportunities to drive sales, ensure policy compliance, and train volunteers and staff on standards, merchandising, and register procedures.

Responsibilities include opening/closing in the manager's absence, optimizing floor displays for events, and maintaining a welcoming, efficient store environment that