Part Time Customer Experience Manager

Michaels Stores; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where you will deliver a customer-centric shopping experience and lead a dedicated team. In this role, you will manage front-end operations, ensure compliance with company standards, and promote a positive environment. Your leadership will drive store performance while providing excellent customer service. With a commitment to diversity and inclusion, this role offers a chance to make a meaningful impact in a dynamic retail environment. If you are passionate about retail and team development, this opportunity is perfect for you.

Benefits

Comprehensive Benefits

Team Wellbeing Programs

Flexible Scheduling

Qualifications

• Retail management experience preferred.
• Ability to manage team KPIs and store conditions.

Responsibilities

• Assist Store Manager in compliance with SOPs and policies.
• Lead omnichannel processes and manage front-end operations.
• Support onboarding and training of team members.

Skills

Retail Management

Customer Service

Leadership

Job description

Store - PITT-ROBINSON TOWNSHIP, PA

Job Summary

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with Standard Operating Procedures (SOPs), company policies, and standards; hold team accountable for store conditions and results.
2. Ensure all front-end policies and procedures are followed; manage team KPIs.
3. Plan and lead execution of in-store classes and events.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding, training, coaching, and performance management of team members.
8. Serve as Manager on Duty (MOD).
9. Promote a respectful, positive environment and serve as a role model.
10. Assist customers with locating products and providing solutions.
11. Participate in truck unloading and stocking, ensuring standards and budgets are met.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions.
14. Perform other duties as assigned.

Preferred Skills and Experience

• Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as bending, lifting, and reaching.
• Work may involve outdoor activities, lifting heavy items, and working nights, weekends, or early mornings.

Legal and Company Information

Applicants must meet legal requirements. Michaels is committed to diversity, inclusion, and providing reasonable accommodations. For more info, visit Michaels.com.

Company Overview

Founded in 1973, Michaels is North America's leading arts and crafts retailer, operating over 1,300 stores across the U.S. and Canada, and online. We prioritize team wellbeing with comprehensive benefits. Visit mikbenefits.com for details.

Equal Opportunity Employment

Michaels is an Equal Opportunity Employer and is committed to inclusion. Reasonable accommodations are available for qualified individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.