Part Time Customer Experience Manager

Michaels Stores; Orange City (FL); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player seeks a Part Time Customer Experience Manager to enhance customer satisfaction and streamline front-end operations. In this dynamic role, you will lead a team to deliver exceptional service while managing compliance with company standards. Your leadership will drive performance and foster a positive shopping environment, making a significant impact on customer engagement. If you're passionate about retail and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in retail management preferred.
• Ability to train and coach team members effectively.

Responsibilities

• Manage front-end operations and customer service.
• Assist Store Manager in compliance and execution of policies.
• Lead omnichannel processes and in-store events.

Skills

Customer Service

Retail Management

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Join to apply for the Part Time Customer Experience Manager role at Michaels Stores

Store - ORANGE CITY, FL

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with the onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model for others
12. Acknowledge customers, help locate the product, and provide solutions
13. Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
14. Manage and execute the shrink and safety programs
15. Cross train in Custom Framing selling and production
16. In stores without a Framing Manager, responsibilities include leading the delivery of high-quality custom framing solutions by planning and managing the workload in partnership with the Store Manager

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience Required

• Retail management experience preferred

Physical Requirements & Work Environment

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Some outdoor work and work hours including nights, weekends, and early mornings

Applicants must meet legal requirements. Michaels is committed to inclusion and providing reasonable accommodations. For assistance, contact Customer Care at 1-800-642-4235.

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