Part-Time Customer Experience Associate — Library Frontline

Douglas County Libraries; Castle Rock (CO); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Holiday Pay

Paid Time Off

Sick Time Off

Leaves of Absence for Qualifying Event

Job summary

Douglas County Libraries in Colorado seeks a Customer Experience Associate I to greet patrons, help with check-in/out, holds, and registrations, and provide basic tech support. You will assist guests with catalog use, location services, and merchandising, while delivering consistent, friendly service across multiple locations.

You will work 20–34 hours per week in a part-time role, with opportunities to connect guests to community resources and improve the overall guest experience using our CARE

Qualifications

• High School diploma or equivalent
• One year of customer service or volunteer experience
• Basic technology skills for Microsoft 365 (Word, Excel, Outlook) and familiarity with Microsoft Edge and Microsoft Teams, and an ability to learn and apply new technologies.
• Associate degree or higher preferred

Responsibilities

• Welcomes customers with professionalism and hospitality, creating a positive and engaging experience while promoting Douglas County Libraries (DCL)’s mission and values.
• Performs circulation tasks efficiently, including check-in/out, holds, fines, customer registration, and library card issuance, supporting both in-branch and Call Center operations.
• Provides basic tech support and directional assistance, connecting customers to library services and community resources, and referring complex customer needs as appropriate.
• Enhances user engagement through proactive recommendations, merchandising, and maintaining high service standards during every interaction.

Skills

Customer service

Tech literacy

Microsoft 365

MS Teams

Education

High School diploma or equivalent

Associate degree or higher

Tools

Microsoft Edge

Microsoft Teams

Job description

Douglas County Libraries in Colorado seeks a Customer Experience Associate I to greet patrons, help with check-in/out, holds, and registrations, and provide basic tech support. You will assist guests with catalog use, location services, and merchandising, while delivering consistent, friendly service across multiple locations.

You will work 20–34 hours per week in a part-time role, with opportunities to connect guests to community resources and improve the overall guest experience using our CARE