Part-Time Customer Care Representative

PrePass; West Valley City (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

PrePass is hiring part-time Customer Care Representatives for our West Valley City, Utah office. The role offers approximately 20 to 25 hours per week with multiple 4-hour and 5-hour shift options during the day.

Training is onsite for three weeks starting September 28, 2026, with scheduling to fit training and onboarding needs. As a Customer Care Representative, you will handle inbound calls, assist customers, document interactions in our CRM, and collaborate with teammates via Microsoft Teams.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or call center experience preferred.
• Spanish/English bilingual skills preferred (speaking, reading, and writing).

Responsibilities

• Provide exceptional customer service by handling inbound calls and assisting customers with questions and requests.
• Gather information, identify customer needs, and work toward timely and accurate resolutions.
• Document customer interactions accurately in our CRM system.
• Build positive customer relationships through friendly, professional, and helpful communication.
• Reference online manuals, resources, and internal tools to resolve customer questions effectively.
• Collaborate with team members and leaders through Microsoft Teams and other internal communication tools.
• Manage multiple tasks while maintaining accuracy, professionalism, and a customer‑focused approach.

Skills

Customer service

Spanish/English bilingual

Verbal and written communication

Education

High School Diploma or GED

Tools

CRM system

Microsoft Teams

Job description

About The Role

We’re excited to welcome Part-Time Customer Care Representatives to our team, starting September 28th, 2026.

This onsite opportunity at our West Valley City, Utah office is a great fit for individuals looking for a consistent part‑time schedule with flexibility to accommodate other commitments. Team members will work approximately 20 to 25 hours per week, with multiple 4‑hour and 5‑hour shift options available throughout the day.

As a Customer Care Representative, you’ll be part of a collaborative team focused on providing exceptional service and support to our customers. You’ll receive the tools and training needed to be successful while gaining valuable experience with PrePass.

For those interested in growing their career with us, there may also be opportunities to move into full‑time positions in the future as openings become available and performance expectations are met.

Training Schedule

All new team members will complete three weeks of onsite training to help prepare them for success in the role.

• Training Length: 3 weeks
• Training Schedule: Monday through Friday
• Training Hours: 11:00 AM to 3:00 PM
• Training Location: West Valley City, Utah office

Candidates must be available to attend the full training schedule beginning September 28th, 2026.

Available Schedules

Following training, we offer several part‑time schedule options designed to provide flexibility while supporting our customer needs.

4‑Hour Shifts

• 6:00 AM to 10:00 AM
• 10:00 AM to 2:00 PM
• 2:00 PM to 6:00 PM

5‑Hour Shifts

• 6:00 AM to 11:00 AM
• 10:00 AM to 3:00 PM
• 1:00 PM to 6:00 PM

Final schedules will be determined based on availability and business needs.

Pay and Incentives

• Base Pay: $21.00 per hour

What You’ll Do

• Provide exceptional customer service by handling inbound calls and assisting customers with questions and requests.
• Gather information, identify customer needs, and work toward timely and accurate resolutions.
• Document customer interactions accurately in our CRM system.
• Build positive customer relationships through friendly, professional, and helpful communication.
• Reference online manuals, resources, and internal tools to resolve customer questions effectively.
• Collaborate with team members and leaders through Microsoft Teams and other internal communication tools.
• Manage multiple tasks while maintaining accuracy, professionalism, and a customer‑focused approach.

About You

• High School Diploma or GED required.
• At least 1 year of customer service or call center experience preferred.
• Spanish/English bilingual skills preferred, including speaking, reading, and writing.
• Available to start September 21, 2026 and attend the full three‑week training schedule from 11:00 AM to 3:00 PM, Monday through Friday.
• Strong verbal and written communication skills.
• Organized and comfortable managing multiple tasks in a fast‑paced environment.
• Dependable, personable, and customer‑focused.
• Comfortable working onsite at our West Valley City, Utah office.

About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real‑time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

Join Us

At PrePass, our mission drives us.

We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.