Part-Time Customer Care Pro - Remote Fridays

The Watkins Co; Winona (MN); Hybrid; USD 21,000 - 28,000; Part time

Benefits offered by this job

10 paid holidays

401k match

Job summary

The Watkins Company is seeking a part-time Customer Satisfaction Representative II to support the Customer Operations Manager. You will handle orders, assist customers and consultants, and resolve complaints. Remote Fridays are available, with Monday–Friday 10am–3pm scheduling.

Qualifications include a high school diploma or GED, 3+ years in customer service, and proficiency with Microsoft Office. The role offers 10 paid holidays and a dollar-for-dollar 401k match.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• Minimum 3+ years of experience in a customer service role.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) required.

Responsibilities

• Process orders for Retail Accounts daily, accurately and timely.
• Assist Watkins Direct Customers & Home-Based Consultants with website ordering issues.
• Handle incoming support cases and inquiries related to damaged/defective merchandise, price adjustments, product complaints, etc.
• Provide accurate information for food sensitivity or allergen questions.
• Monitor and manage short ships; collaborate across teams to resolve inventory issues and ensure on-time fulfillment.
• Communicate with sales managers/brokers/vendors to ensure order fulfillment and problem resolution.
• Research difficult service situations and forward precise information to relevant teams.
• Adhere to customer service procedures and standards for the Customer Satisfaction Assurance Department.
• Work with the Customer Satisfaction Team/Manager to ensure consistent, accurate, quality service.

Skills

Customer service

Microsoft Office

Education

High School Diploma or GED

Associate degree preferred

Tools

Excel

Word

PowerPoint

Job description

The Watkins Company is seeking a part-time Customer Satisfaction Representative II to support the Customer Operations Manager. You will handle orders, assist customers and consultants, and resolve complaints. Remote Fridays are available, with Monday–Friday 10am–3pm scheduling.

Qualifications include a high school diploma or GED, 3+ years in customer service, and proficiency with Microsoft Office. The role offers 10 paid holidays and a dollar-for-dollar 401k match.