Part-Time Customer Care & Order Support Specialist

Vybond; Franklin, Northern (KY, KY); On-site; USD 25,000 - 36,000; Part time

Job summary

Vybond in Franklin, KY is seeking a part-time Customer Care Support Specialist to deliver flexible administrative assistance and service coordination, supporting a consistent, high-quality customer experience.

You will handle inquiries via email, calls, ecommerce, and internal systems; manage orders, tracking, and documentation; collaborate with Sales, Operations, and Finance to resolve issues and improve service; minimal travel required.

Qualifications

• High school diploma or equivalent required; associate degree preferred; bachelor’s degree a plus.
• Prior experience in customer service, administrative coordination, order management, or customer care preferred.
• Familiarity with ERP, CRM, customer-facing platforms; Dynamics 365 and JD Edwards are a plus.
• Strong verbal and written communication skills, with the ability to provide clear, professional, and customer-focused support.
• Proficiency with Microsoft 365, including Teams, Excel, Word, and PowerPoint; Power BI is a plus.

Responsibilities

• Respond to inquiries via email, inbound calls, ecommerce, customer-facing systems, or department email queues by gathering details, researching questions, providing accurate information, and routing requests as needed.
• Maintain professional, customer-focused communication to promote consistency, timely follow-up, and a positive Customer Experience.
• Contribute to order management activities, including order entry coordination, open order status updates, shipment tracking, delivery status checks, and related documentation.
• Assist with customer concerns by documenting issues, tracking open items, and escalating complex or urgent matters as directed.
• Provide administrative assistance for Customer Care functions, including follow-up, customer-specific details, records maintenance, and routine service tasks.
• Manage customer files, templates, workflows, and process documentation to help ensure accurate and consistent service.
• Contribute to Customer Experience efforts by identifying recurring issues, communication gaps, service trends, and improvement opportunities.
• Maintain reports, email queue volume, and action items to improve visibility into open requests, service tracking, and timely resolution.
• Coordinate with Customer Care, Sales, Operations, Supply Chain, Quality, Finance, and other internal teams to address customer requests, issue resolution, and team objectives.
• Participate in special projects, audits, process improvements, and Microsoft Dynamics 365 transition activities, as assigned.

Skills

Customer service

Communication

Order management

Problem solving

Attention to detail

Education

High school diploma or equivalent

Associate degree preferred

Bachelor’s degree a plus

Tools

Microsoft Dynamics 365

JD Edwards

Microsoft 365 (Teams, Excel, Word)

Power BI

Job description

Vybond in Franklin, KY is seeking a part-time Customer Care Support Specialist to deliver flexible administrative assistance and service coordination, supporting a consistent, high-quality customer experience.

You will handle inquiries via email, calls, ecommerce, and internal systems; manage orders, tracking, and documentation; collaborate with Sales, Operations, and Finance to resolve issues and improve service; minimal travel required.