Part-Time Customer Care Coordinator — Employee-Owned Team

Bougainville Flooring Super Store; Honolulu (HI); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Paid leave

Medical coverage

Dental coverage

401(k) plan

Flexible spending accounts

Employee discounts

Job summary

Bougainville Flooring Super Store is seeking a Part-Time Customer Care Coordinator to join our Operations team in Hawaii. You will assist customers with product inquiries, coordinate pickups, resolve issues, and ensure a smooth experience from start to finish.

You are a natural communicator, highly organized, and able to manage multiple tasks in a fast-paced, team-driven environment. This at-will, part-time role requires a Monday–Saturday schedule.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service or administrative support preferred.
• Experience in flooring, remodeling, or home improvement is a plus.

Responsibilities

• Greet and assist customers via phone, email, or in person regarding service requests.
• Schedule and coordinate customer pickups, ensuring accurate delivery of products.
• Schedule and call customers for delivery services to ensure smooth coordination.
• Maintain detailed records of customer interactions, service needs, concerns, and resolutions.
• Use knowledge of products and services to answer questions or refer inquiries to appropriate staff.
• Monitor open service requests and provide proactive communication and updates to customers.
• Collaborate with cross-functional teams to ensure service requests are completed accurately.
• Escalate service concerns as necessary to ensure timely resolution.
• Assist with administrative tasks and special projects as assigned.

Skills

Strong interpersonal skills

Excellent organizational skills

Proficient in Microsoft Office

CRM systems

RFMS (POS) system

Clear written and verbal communication

Team player

Education

High school diploma or equivalent

1–2 years of customer service or admin support

Tools

CRM systems

RFMS (POS) system

Job description

Bougainville Flooring Super Store is seeking a Part-Time Customer Care Coordinator to join our Operations team in Hawaii. You will assist customers with product inquiries, coordinate pickups, resolve issues, and ensure a smooth experience from start to finish.

You are a natural communicator, highly organized, and able to manage multiple tasks in a fast-paced, team-driven environment. This at-will, part-time role requires a Monday–Saturday schedule.