Part-Time Customer Care and Appointment Specialist

McGraw Ford 1; Aransas Pass (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

McGraw Ford in Aransas Pass, TX is seeking a friendly, part-time Customer Service Representative to reconnect with previous customers, welcome them back, and schedule appointments with our sales and service teams.

You’ll make outbound calls, listen to customers’ automotive needs, record details in our CRM, and share dealership updates while maintaining confidentiality and a positive, professional phone presence. Schedule and compensation are discussed during the interview.

Qualifications

• Friendly, professional phone presence and strong listening skills.
• Comfort making outbound calls to a variety of customers.
• Positive attitude, able to handle rejection politely.
• Strong organization, attention to detail and reliable attendance.

Responsibilities

• Call previous sales and service customers to reconnect with McGraw Ford.
• Ask about ownership experience and identify upcoming vehicle or service needs.
• Invite customers back and schedule sales or service appointments.
• Share dealership updates and offers provided by management.
• Record conversations, update contact information, and track follow-up activities in the CRM.
• Communicate customer concerns to the appropriate manager.
• Work toward established goals for calls, appointments, and engagement.
• Respect customer communication preferences and maintain confidentiality.

Skills

Active listening

Outbound calling

Customer service

Organization

Reliability

Tools

CRM system

Job description

McGraw Ford in Aransas Pass, TX is seeking a friendly, part-time Customer Service Representative to reconnect with previous customers, welcome them back, and schedule appointments with our sales and service teams.

You’ll make outbound calls, listen to customers’ automotive needs, record details in our CRM, and share dealership updates while maintaining confidentiality and a positive, professional phone presence. Schedule and compensation are discussed during the interview.