Part-Time CSR & Teller: Customer Care & Referrals

Fifth Third Bank; Hebron Estates (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

Fifth Third Bank in Hebron, Kentucky is seeking a part-time CSR/Teller to deliver exceptional customer service, manage cash handling, and refer customers to bankers for consultative conversations. The role emphasizes confidentiality, integrity, and adherence to bank policies in a fast-paced retail setting.

The position supports daily office operations and customer interactions, with opportunities to grow within a diverse, inclusive banking team.

Qualifications

• High school diploma/GED.
• Work involves extensive cash handling.
• Interact with the public and adhere to dress code guidelines.
• Able to interact comfortably with the public.
• Knowledge of retail policies and procedures.
• Take initiative with sound judgment in decision-making and problem resolution.
• Demonstrate the company's core values: be one bank, accountability, respect & inclusivity, integrity.
• Scheduling flexibility.

Responsibilities

• Deepen relationships and address customer needs.
• Provide follow ups and solve customer questions.
• Maintain timely, clear communication.
• Keep customer information confidential.
• Refer customers to Bankers for consultative conversations.
• Know Retail products and services.
• Use referral tools to track referrals.
• Perform other duties as assigned.

Skills

Cash handling

Public interaction

Dress code compliance

Judgment & problem-solving

Customer service orientation

Education

High school diploma/GED

Job description

Fifth Third Bank in Hebron, Kentucky is seeking a part-time CSR/Teller to deliver exceptional customer service, manage cash handling, and refer customers to bankers for consultative conversations. The role emphasizes confidentiality, integrity, and adherence to bank policies in a fast-paced retail setting.

The position supports daily office operations and customer interactions, with opportunities to grow within a diverse, inclusive banking team.