Part-Time CSR I: Licensing & Records

IdahoPTV; Boise (ID); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Vacation and sick leave accrual

Eleven paid holidays

Paid parental leave

401k/457 plans

Job summary

Idaho Department of Fish and Game in Boise is seeking a part-time Customer Service Representative 1 to provide phone-based support to external customers and internal staff, issuing documents and guiding inquiries. This year-round temporary benefited position is located at Headquarters in Boise and may work up to 30 hours per week.

The ideal candidate has strong listening and problem-solving skills, experience handling routine inquiries, and can explain department services clearly.

Qualifications

• Experience answering a business telephone with professional etiquette.
• Experience explaining policies, procedures, or rules to customers.
• Experience independently handling complaints and upsetting individuals in a business setting.
• Experience reviewing documents and records for accuracy and completeness.
• Experience accessing data using a computerized records system.

Responsibilities

• Provide customer service via phone to external customers and internal staff.
• Perform a wide range of office support functions using independent judgment.
• Respond to non-routine inquiries and explain department services and policies.
• May perform duties such as composing correspondence and processing documents.
• Issue items based on mailed requests, audit returned documents, index and file records.

Skills

Phone etiquette

Policy explanation

Complaint handling

Document review

Data access

Job description

Idaho Department of Fish and Game in Boise is seeking a part-time Customer Service Representative 1 to provide phone-based support to external customers and internal staff, issuing documents and guiding inquiries. This year-round temporary benefited position is located at Headquarters in Boise and may work up to 30 hours per week.

The ideal candidate has strong listening and problem-solving skills, experience handling routine inquiries, and can explain department services clearly.