Part-Time Craniofacial Family Support Specialist

Nicklaus Children's; Miami (FL); On-site; USD 25,000 - 39,000; Part time

Job summary

Nicklaus Children's Craniofacial Program seeks a Part Time Family Specialist to support families through education, advocacy, and coordinated activities. You will work with the Craniofacial Team and NICU partners to enhance family-centered care.

Responsibilities include developing family programs, coordinating events, mentoring volunteers, and tracking satisfaction to drive improvements in care for prenatal to postnatal patients.

Qualifications

• 2-4 years of customer service experience.
• Prior experience as a parent or family member of a child with a craniofacial difference or special needs
• Experience in dealing effectively with people in stressful situations

Responsibilities

• Develops programs and implements Craniofacial family support and utilizes evaluation tools to assess effectiveness and success of programs.
• Coordinates patient/family activities and events and distributes or makes accessible family support materials and products.
• Develops peer-to-peer mentoring. Solicits, interviews, trains, and coordinates volunteers to provide support to Craniofacial families.
• Serves as an advocate to develop programs, services, etc. to improve the experience of families/parents at the prenatal, newborn, and weekly Craniofacial Clinic.
• Facilitates effective communication between patients, families, and providers to enhance family-centered care and ensure common goals.
• Negotiates and mitigates family expectations to promote satisfaction, ensure quality, and safety and minimize risk.

Skills

Customer service

Family support

Interpersonal skills

Education

Bachelor’s degree in related field

Job description

Nicklaus Children's Craniofacial Program seeks a Part Time Family Specialist to support families through education, advocacy, and coordinated activities. You will work with the Craniofacial Team and NICU partners to enhance family-centered care.

Responsibilities include developing family programs, coordinating events, mentoring volunteers, and tracking satisfaction to drive improvements in care for prenatal to postnatal patients.