Craniofacial Family Support & Engagement Lead

Nicklaus Children's Health System; Sunset Corners (FL); On-site; USD 50,000 - 72,000; Full time

Job summary

Nicklaus Children\'s Health System in Sunset Corners, United States, seeks a Professional to develop and implement informational, educational, and emotionally supportive programs for Craniofacial Center families and staff. You will coordinate activities, train volunteers, and advocate for improved family experiences in NICU and clinic settings.

Strong communication, leadership, and empathy are essential as you collaborate with NICU teams to ensure family-centered care, satisfaction, and safety

Qualifications

• 2–4 years of customer service experience.
• Experience in dealing effectively with people in stressful situations.
• Prior experience as a parent or family member of a child with a craniofacial difference or special needs.

Responsibilities

• Develops programs and implements Craniofacial family support and utilizes evaluation tools to assess effectiveness and success of programs.
• Coordinates patient/family activities and events and distributes or makes accessible family support materials and products.
• Develops peer-to-peer mentoring. Solicits, interviews, trains, and coordinates volunteers to provide support to Craniofacial families.
• Serves as an advocate to develop programs, services, etc. to improve the experience of families/parents at the prenatal, newborn, and weekly Craniofacial Clinic.
• Facilitates effective communication between patients, families, and providers to enhance family-centered care and ensure common goals.
• Negotiates and mitigates family expectations to promote satisfaction, ensure quality, and safety and minimize risk.
• Conducts rounds with patients/families to obtain feedback regarding the family’s hospital experience.
• Participates in the Craniofacial Quality Improvement Committee and NCH Family Advisory Council.
• Proactively monitors trends in patient/family concerns to identify systematic, process, or cultural barriers to the delivery of patient/family-centered care.
• Seeks opportunities for appropriate family participation in the development of institutional improvement strategies.
• Tracks parent and family satisfaction and designs strategies to increase satisfaction. Identifies opportunities for staff education and facilitate learning to staff in customer service improvement.
• Identifies useful and appropriate resources for NICU/preemie families and works to implement system.
• Provides training/education to the Craniofacial Team and throughout the institution on effective tools for establishing interpersonal connections with families.
• Works collaboratively with NICU staff to educate them on the perspectives of families.

Skills

Customer service

Communication

Leadership

Interpersonal skills

Negotiation

Teamwork

Problem solving

Education

Bachelor’s degree in Psychology, Education, Public Health, or related field

Job description

Nicklaus Children\'s Health System in Sunset Corners, United States, seeks a Professional to develop and implement informational, educational, and emotionally supportive programs for Craniofacial Center families and staff. You will coordinate activities, train volunteers, and advocate for improved family experiences in NICU and clinic settings.

Strong communication, leadership, and empathy are essential as you collaborate with NICU teams to ensure family-centered care, satisfaction, and safety