Part-Time Constituent Services Liaison

City of Baltimore, Department of Planning; United States; On-site; USD 21,000 - 41,000; Part time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

FSA plan

Wellness programs

Job summary

City of Baltimore, Department of Planning, is seeking a part-time Constituent Services Liaison to support the Mayor’s Office of Correspondence and Constituent Services. You will assist constituents by handling requests for city services, process ceremonial documents, and coordinate with city agencies to ensure timely responses.

The role requires strong customer service, excellent writing and communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred with at least two years of experience in a related role.
• Experience working with city government or public services is a plus.
• Strong written and verbal communication skills required.

Responsibilities

• Gather information from multiple media outlets regarding Baltimore-related highlights.
• Act as liaison between constituents and city agencies to satisfy requests/inquiries.
• Process and manage requests for city services and ceremonial documents.
• Input constituent data into the tracking database and maintain accuracy.
• Assist with scanning mail and printing/packaging ceremonial documents.

Skills

Government knowledge

Constituent services

Strong writing

Communication skills

Leadership

Time management

Microsoft Office

Education

Bachelor’s degree

Tools

Outlook

Word

SharePoint

Excel

Job description

City of Baltimore, Department of Planning, is seeking a part-time Constituent Services Liaison to support the Mayor’s Office of Correspondence and Constituent Services. You will assist constituents by handling requests for city services, process ceremonial documents, and coordinate with city agencies to ensure timely responses.

The role requires strong customer service, excellent writing and communication skills, and the ability to manage multiple tasks in a fast-paced environment.