Constituent Services Liaison (City Govt, Part-Time)

City of Baltimore; Baltimore (MD); On-site; USD 21,000 - 41,000; Part time

Job summary

The City of Baltimore is seeking a part-time Constituent Services Liaison to support two units within the Mayor’s Office of Correspondence and Constituent Services (MOCCS). You will process city service requests, print ceremonial documents, scan mail, and coordinate with city agencies to respond to constituents by email and phone.

Responsibilities include gathering information from media outlets, uplifting community leaders, assisting special projects, and maintaining the constituent tracking

Qualifications

• Bachelor’s degree preferred; two years’ experience.
• Equivalency notes: have an equivalent combination of education and experience.

Responsibilities

• Gather information from various media outlets regarding Baltimore related highlights.
• Proactively work to uplift local Community leaders and advocates.
• Assist with Special projects.
• Act as a liaison between constituents and various city agencies on behalf of the Mayor to satisfy requests/inquiries.
• Respond to constituent requests and inquiries via email collaboration with all City agencies and Quasi-agencies.
• Manage and input constituent information into the constituent tracking database.
• Gather and disseminate crucial mayoral updates and information.
• Prepare seals for ceremonial documents.
• As needed, assist with scanning mail, printing and packaging ceremonial documents.
• Perform related work as required.

Skills

Customer service

Communication

Microsoft Office

Time management

Relationship building

Writing skills

Education

Bachelor's degree preferred

Tools

Outlook

Word

SharePoint

Excel

Job description

The City of Baltimore is seeking a part-time Constituent Services Liaison to support two units within the Mayor’s Office of Correspondence and Constituent Services (MOCCS). You will process city service requests, print ceremonial documents, scan mail, and coordinate with city agencies to respond to constituents by email and phone.

Responsibilities include gathering information from media outlets, uplifting community leaders, assisting special projects, and maintaining the constituent tracking