Part-Time Concierge

Meridian at Lake San Marcos; Lake San Marcos (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Meridiansanmarcos is seeking a friendly, professional Concierge to welcome residents, families, and visitors. The role serves as the front-line contact, delivering exceptional customer service and administrative support to ensure a positive community experience.

The Concierge will greet guests, handle inquiries, manage mail and deliveries, coordinate transportation and activities, and maintain a tidy front desk. Strong communication and organizational skills are essential in a fast-paced setting.

Qualifications

• Experience in customer service, hospitality, front desk, or administrative support preferred.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Basic computer skills and proficiency in Microsoft Office applications.

Responsibilities

• Greet residents, families, visitors, and guests in a warm, friendly, and professional manner.
• Serve as the primary point of contact at the front desk and respond to incoming phone calls and inquiries.
• Assist residents with general requests, questions, and concerns, ensuring timely follow-up.
• Manage visitor sign-in procedures and maintain accurate visitor logs.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Communicate messages and requests to the appropriate departments and team members.
• Assist with coordinating transportation requests, appointments, and community activities as needed.
• Maintain an organized, clean, and professional front desk and lobby area.
• Provide information about community services, amenities, activities, and general procedures.
• Support administrative tasks, including filing, data entry, and maintaining records.
• Respond appropriately to emergencies and notify the appropriate personnel according to community procedures.
• Protect resident privacy and maintain confidentiality at all times.
• Perform other duties as assigned.

Skills

Customer service

Front desk

Hospitality

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are seeking a friendly, professional, and service-oriented Concierge to join our team and create a welcoming experience for our residents, families, and visitors!

The Concierge serves as the first point of contact for residents, guests, and visitors, providing exceptional customer service and administrative support. This role is responsible for maintaining a welcoming front desk environment, assisting residents with their daily needs, answering inquiries, coordinating communications, and ensuring a positive experience for everyone entering the community.

Responsibilities:

• Greet residents, families, visitors, and guests in a warm, friendly, and professional manner.

• Serve as the primary point of contact at the front desk and respond to incoming phone calls and inquiries.

• Assist residents with general requests, questions, and concerns, ensuring timely follow-up.

• Manage visitor sign-in procedures and maintain accurate visitor logs.

• Receive, sort, and distribute incoming mail, packages, and deliveries.

• Communicate messages and requests to the appropriate departments and team members.

• Assist with coordinating transportation requests, appointments, and community activities as needed.

• Maintain an organized, clean, and professional front desk and lobby area.

• Provide information about community services, amenities, activities, and general procedures.

• Support administrative tasks, including filing, data entry, and maintaining records.

• Respond appropriately to emergencies and notify the appropriate personnel according to community procedures.

• Protect resident privacy and maintain confidentiality at all times.

• Perform other duties as assigned.

Qualifications & Requirements:

• High school diploma or equivalent preferred.

• Previous experience in customer service, hospitality, front desk, or administrative support preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with a friendly, patient, and welcoming attitude.

• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.

• Basic computer skills and proficiency in Microsoft Office applications.

• Strong attention to detail and problem-solving abilities.

• Ability to interact professionally with residents, families, visitors, and team members.

• Must demonstrate compassion, patience, professionalism, and a genuine desire to provide excellent service.

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.