Part- Time Concierge

Automatic Data Processing, Inc.; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match (4%)

Education Reimbursement

Paid Maternity Leave

Complimentary Downtown Parking

Complimentary Dry Cleaning

Complimentary Daily Lunch Buffet

Health & supplemental insurance

Flexible Paid Time Off

Job summary

The Dewberry in Charleston, SC seeks a Concierge to provide warm, personalized guest service and expert guidance on local attractions and dining. You will be the face of the hotel, using guests’ names, coordinating reservations, and coordinating special requests with the team.

We value hospitality know-how, strong communication, and a willingness to exceed expectations in a fast-paced environment. Weekend availability and a collaborative approach are preferred.

Qualifications

• High school diploma or GED required.
• 1+ year of hotel/hospitality operations experience.
• 1+ years of customer service experience.
• Excellent verbal and written communication.
• Excellent organizational and time management skills.
• Ability to handle difficult customers and guest recovery skills.
• Excellent data entry and computer skills, with strong knowledge of Microsoft Office.

Responsibilities

• Welcome guests in a warm and enthusiastic manner, always using the guest’s name.
• Provide detailed advice and recommendations to guests regarding the hotel and Charleston area.
• Stay current on local events, attractions, and happenings in Charleston.
• Promote hotel outlets, including the restaurant, bars, Dewberry Spa, and Dewberry House Cars.
• Make restaurant and tour reservations upon request.
• Anticipate guest requirements and requests to satisfy them efficiently and promptly.
• Coordinate arrangements for guests’ special requests and follow up to ensure satisfaction.
• Respond to guest requests in under 24 hours and communicate professionally via in-person, phone, or email.
• Monitor guest requests through the ALICE work order system and ensure completion.
• Work with Guest Services to arrange and schedule transportation services.
• Maintain positive working relationships to reach common goals.
• Oversee the Dewberry Bikes Program.

Skills

Customer service

Verbal communication

Written communication

Organization

Time management

Teamwork

Problem solving

Education

High school diploma/GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Charleston, SC, US

DEPARTMENT:

Front Office

REPORTS TO:

Front Office Manager

SUMMARY:

The Concierge holds the keys to our cherished Charleston. The Concierge department ensures the highest level of personalized, friendly, and outstanding guest service that exceeds expectations. To be successful in this role, he or she must encompass a willingness to serve and consistently demonstrate The Dewberry’s service standards.

KEY RESPONSIBILITIES:

Major areas of responsibility include, but are not limited to:

• Welcome guests in a warm and enthusiastic manner, always using the guest’s name.
• Provide detailed advice and recommendations to guests regarding the hotel and the Charleston area.
• Stay current on local events, attractions, and happenings in Charleston.
• Promote hotel outlets, including the restaurant, bars, the Dewberry Spa, and the Dewberry House Cars to all guests.
• Make restaurant and tour reservations upon request.
• Anticipate guest requirements and requests in order to satisfy them efficiently and promptly.
• Research and coordinate arrangements for guests’ special requests.
• Respond to guest requests in under 24 hours, and always follow up to ensure satisfaction.
• Correspond with guests in person, over the phone, and via email in a professional, clear, and concise manner.
• Monitor guest requests through the hotel’s work order system, “ALICE,” and ensure completion.
• Work closely with the hotel’s Guest Services team to schedule and arrange Dewberry transportation services.
• Develop and maintain positive working relationships with others to help reach common goals.
• Oversee Dewberry Bikes Program.

QUALIFICATIONS:

• High school diploma/GED required.
• One year of hotel/hospitality operations experience.
• 1+ years of customer service experience.
• Excellent verbal and written communication.
• Excellent organizational and time management skills.
• Ability to handle difficult customers and utilize exceptional guest recovery skills to ensure guest satisfaction.
• Excellent data entry and computer skills, with a strong knowledge of Microsoft Office.
• Ability to work positively in a team environment.
• Availability to work weekends, nights, and/or holidays as business levels require.
• Ability to lift, pull, and carry up to 50 lbs.
• Ability to walk and stand for extended periods.
• Ability to bend, stoop, or kneel to access files.
• Minimum 3 days of availability must include weekends.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• 401K with Company Match (4%)*
• Education Reimbursement*
• Paid Maternity Leave*
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance*
• Optional Supplemental Coverages*
• Financial Advising with Roadside Capital
• Competitive Pay
• Full-Time and Part-Time Positions
• Flexible Paid Time Off

*Indicates eligibility requirement

WHO WE ARE:

We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

ABOUT THE DEWBERRY:

As the 2025 Virtuoso Best Independent Hotel in the World and a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building.

The Dewberry features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, as well as the curated boutique The Shop.

Recognized globally for its excellence, The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.