Part- Time Concierge

The Dewberry Charleston; Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K with Company Match (4%)

Education Reimbursement

Paid Maternity Leave

Complimentary Downtown Parking

Complimentary Dry Cleaning

Complimentary Daily Lunch Buffet

Best-in-class health & supplemental 보험

Flexible Paid Time Off

Competitive Pay

Job summary

The Dewberry Charleston seeks a courteous Concierge to deliver exceptional guest service in downtown Charleston. You will greet guests by name, offer informed recommendations, and coordinate restaurant, tours, and transportation arrangements.

This role requires a friendly, proactive approach and a commitment to The Dewberry’s service standards. Qualified candidates bring at least a high school diploma and 1+ years in hospitality or customer service, with strong communication and organizational

Qualifications

• High school diploma or GED required.
• One year of hotel/hospitality operations experience.
• 1+ years of customer service experience.
• Excellent verbal and written communication.
• Excellent organizational and time management skills.
• Ability to handle difficult customers and recover with guests.
• Strong data entry and computer skills; proficient in Microsoft Office.
• Team player with the ability to work weekends, nights, and holidays as needed.
• Able to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Welcome guests in a warm and enthusiastic manner using the guest’s name.
• Provide detailed advice and recommendations about the hotel and Charleston area.
• Stay current on local events and happenings in Charleston.
• Promote hotel outlets including restaurant, bars, Dewberry Spa, and Dewberry House Cars.
• Make restaurant and tour reservations on request.
• Anticipate guest requirements and respond promptly.
• Coordinate arrangements for guests’ special requests.
• Respond to guest requests within 24 hours and follow up for satisfaction.
• Communicate with guests in person, by phone, and by email professionally.
• Monitor requests through ALICE and ensure completion.
• Collaborate with Guest Services to arrange Dewberry transportation services.
• Build positive working relationships to reach goals.
• Oversee the Dewberry Bikes Program.

Skills

Customer service

Verbal and written communication

Time management

Teamwork

Guest recovery

Windows/Microsoft Office

Positive attitude

Education

High school diploma/GED

Hotel/hospitality operations experience

Tools

ALICE work order system

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Charleston, SC, US

DEPARTMENT:

Front Office

REPORTS TO:

Front Office Manager

SUMMARY:

The Concierge holds the keys to our cherished Charleston. The Concierge department ensures the highest level of personalized, friendly, and outstanding guest service that exceeds expectations. To be successful in this role, he or she must encompass a willingness to serve and consistently demonstrate The Dewberry’s service standards.

KEY RESPONSIBILITIES:

Major areas of responsibility include, but are not limited to:

• Welcome guests in a warm and enthusiastic manner, always using the guest’s name.
• Provide detailed advice and recommendations to guests regarding the hotel and the Charleston area.
• Stay current on local events, attractions, and happenings in Charleston.
• Promote hotel outlets, including the restaurant, bars, the Dewberry Spa, and the Dewberry House Cars to all guests.
• Make restaurant and tour reservations upon request.
• Anticipate guest requirements and requests in order to satisfy them efficiently and promptly.
• Research and coordinate arrangements for guests’ special requests.
• Respond to guest requests in under 24 hours, and always follow up to ensure satisfaction.
• Correspond with guests in person, over the phone, and via email in a professional, clear, and concise manner.
• Monitor guest requests through the hotel’s work order system, “ALICE,” and ensure completion.
• Work closely with the hotel’s Guest Services team to schedule and arrange Dewberry transportation services.
• Develop and maintain positive working relationships with others to help reach common goals.
• Oversee Dewberry Bikes Program.

QUALIFICATIONS:

• High school diploma/GED required.
• One year of hotel/hospitality operations experience.
• 1+ years of customer service experience.
• Excellent verbal and written communication.
• Excellent organizational and time management skills.
• Ability to handle difficult customers and utilize exceptional guest recovery skills to ensure guest satisfaction.
• Excellent data entry and computer skills, with a strong knowledge of Microsoft Office.
• Ability to work positively in a team environment.
• Availability to work weekends, nights, and/or holidays as business levels require.
• Ability to lift, pull, and carry up to 50 lbs.
• Ability to walk and stand for extended periods.
• Ability to bend, stoop, or kneel to access files.
• Minimum 3 days of availability must include weekends.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• 401K with Company Match (4%)*
• Education Reimbursement*
• Paid Maternity Leave*
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance*
• Optional Supplemental Coverages*
• Financial Advising with Roadside Capital
• Competitive Pay
• Full-Time and Part-Time Positions
• Flexible Paid Time Off

*Indicates eligibility requirement

WHO WE ARE:

We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

ABOUT THE DEWBERRY:

As the 2025 Virtuoso Best Independent Hotel in the World and a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building.

The Dewberry features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, as well as the curated boutique The Shop.

Recognized globally for its excellence, The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.