IT Technician

The Dewberry Charleston; Charleston (SC); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

401K with Company Match (4%)

Education Reimbursement

Paid Maternity Leave

Complimentary Downtown Parking

Complimentary Dry Cleaning

Complimentary Daily Lunch Buffet

Best-in-class health & supplemental保险

Optional Supplemental Coverages

Financial Advising with Roadside Capit

Job summary

The IT Technician at The Dewberry Charleston works with the IT team to support hotel staff and Dewberry Capital’s offices. Responsibilities include handling IT service tickets, assisting users, and documenting computing system procedures.

Candidates should have strong Windows skills, customer service orientation, and the ability to work independently in a hospitality-focused environment, communicating effectively with teammates and staff.

Qualifications

• Bachelor’s degree or 4 years’ experience in computer systems analysis, design, testing, debugging, and maintenance techniques.
• Strong Windows operating systems technical skills.
• Excellent customer service and commitment to high-quality support.
• Understanding the needs of users in a hospitality environment.

Responsibilities

• Field all IT service tickets and emails.
• Provide customer service for IT-related issues for staff.
• Escalate issues to administrator or director as needed.
• Respond to user tickets in triage and tech support roles.
• Maintain and document inventory, location, configuration, warranty, repair, and service records.

Skills

Windows OS

Customer service

Written and verbal communication

Independent work

Education

Bachelor’s degree in computer science or related field

High school diploma with 4 years’ experience

Tools

Ticketing system

Inventory management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Non Management Charleston, SC, US

DEPARTMENT

IT

REPORTS TO

IT Manager

SUMMARY

The IT Technician works as a member of The Dewberry’s IT team to provide technical support to the hotel staff and to Dewberry Capital’s corporate offices. This role will focus on assisting staff with questions, requests for assistant or repairs, and support for all IT equipment. Additionally, the IT Technician will compile and record documentation and instructions for Dewberry computing systems.

KEY RESPONSIBILITIES

Major areas of responsibility include, but are not limited to:

• Field all IT service tickets and emails.
• Provide customer service for all IT-related issues for Dewberry staff.
• Escalate issues as necessary to administrator or director.
• Respond to user tickets in the triage and technical support roles.
• Discover and resolve issues in the testing, maintenance, modification, installation, and use of operating system software.
• Use the ticketing system and property control software to plan and document daily activities and to maintain accurate, up-to-date inventory, location, configuration, warranty, repair, and service records.
• Conduct interviews with staff, compile interview data, and develop recommendations and/or repairs to desktop computing equipment.
• Recommend computer upgrades and provide solutions to user needs.
• Ensure that data processing equipment, printers, and networking equipment are functioning properly.
• Maintain inventory of supplies.
• Perform additional IT-related duties or projects as required.
• Provide training as necessary for other IT support team members or Dewberry teammates.
• Maintain up-to-date job knowledge through Webinars, online resources, and conferences in order to provide the highest possible quality of current and future technical support to The Dewberry’s staff.

QUALIFICATIONS

• Bachelor’s degree in computer science or related field, OR high school diploma (or equivalent) and four years’ experience in computer system analysis, design, testing, debugging, and maintenance techniques.
• Strong Windows operating systems technical skills required.
• Excellent customer service skills and a strong commitment to providing the highest possible level of customer service.
• Understanding and appreciation of the needs of users in a hospitality environment.
• Tact and sensitivity in dealing with a diverse community.
• Excellent written and verbal communication skills.
• Ability to work independently and respond to issues promptly.

BENEFITS OF JOINING THE DEWBERRY TEAM

• 401K with Company Match (4%)*
• Education Reimbursement*
• Paid Maternity Leave*
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance*
• Optional Supplemental Coverages*
• Financial Advising with Roadside Capital
• Competitive Pay
• Full-Time and Part-Time Positions
• Flexible Paid Time Off

*Indicates eligibility requirement

WHO WE ARE

We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

ABOUT THE DEWBERRY

As the 2025 Virtuoso Best Independent Hotel in the World and a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building.

The Dewberry features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, as well as the curated boutique The Shop.

Recognized globally for its excellence, The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.