Part-Time Community Facility Supervisor

Ymca Of Greater Omaha; Council Bluffs (IA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Free YMCA membership

Flexible schedule

Rain On Demand Pay

Tuition discounts

Training & development

12% retirement contribution

Job summary

YMCA of Greater Omaha is seeking a part-time Member Services Representative at Kirn Pool in Council Bluffs, IA. The role focuses on delivering excellent member service, conducting tours, and promoting memberships.

The position requires a minimum age of 18, customer service experience, and basic computer skills. Training in YMCA culture and abuse prevention is required before first shift, with opportunities to grow within the branch.

Qualifications

• At least 18 years of age.
• At least 1 year customer service, sales or related experience.
• Excellent interpersonal and problem solving skills.
• Basic knowledge of computers.
• Ability to work independently with attention to detail.
• Demonstrated leadership, dependability & flexibility in work hours.
• Complete before first shift: YMCA cause & culture training; membership-specific computer training; all required abuse prevention training.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check.
• Follow youth boundaries policies and abuse risk management training.
• Report suspicious behavior, policy violations, and adhere to mandated abuse reporting and responsibilities.

Responsibilities

• Builds relationships with members, prospective members, program participants, volunteers, and staff to gain and retain memberships.
• Conducts interviews and/or tours responsive to the needs of prospective and current members and may sell memberships.
• Responsible for all program areas when supervisors are not present.
• Relates to the public in a positive manner, addressing member concerns and interacting with participants as well as informing supervisor of unusual situations or unresolved issues.
• May be responsible for opening/closing the facility, as well as monitoring procedures and policies during the assigned shift.
• Applies all YMCA policies dealing with member services and staff.
• Assists with Welcome Center supervision as needed.
• Actively participates in department and branch staff meetings and/or related trainings.
• Performs other duties as assigned.

Job description

YMCA of Greater Omaha is seeking a part-time Member Services Representative at Kirn Pool in Council Bluffs, IA. The role focuses on delivering excellent member service, conducting tours, and promoting memberships.

The position requires a minimum age of 18, customer service experience, and basic computer skills. Training in YMCA culture and abuse prevention is required before first shift, with opportunities to grow within the branch.