Armbrust Member Services Representative

Ymca of Greater Omaha; Omaha (NE); On-site; USD 2,066,000 - 2,212,000; Part time

Benefits offered by this job

Free YMCA membership

Locations across the metro

Flexible work attire

Tuition discounts

Training & development

Rain On Demand Pay

Employer-paid retirement contribution

Job summary

YMCA of Greater Omaha is seeking a part-time Armbrust Member Services Representative in Omaha, NE. The role focuses on delivering exceptional member service, selling memberships, and connecting guests with YMCA programs within a supportive community environment.

The position offers a friendly team, flexible schedule, and opportunities to grow within the organization, along with the YMCA membership benefit and ongoing training.

Qualifications

• Excellent interpersonal and problem solving skills.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Ability to work independently with attention to detail.
• Ability to relate effectively to diverse groups of people from all social and economic backgrounds.

Responsibilities

• Provides excellent service to members, guests and program participants by phone and in person.
• Sells memberships and conducts tours to prospective members.
• Builds relationships with members and connects them to YMCA programs.
• Resolves membership concerns and informs supervisor of issues.
• Follows YMCA policies and handles locker keys as needed.
• Participates in staff meetings and trainings.
• Performs other duties as assigned.

Skills

Excellent interpersonal skills

Customer service experience

Basic computer skills

Attention to detail

Diversity and inclusion awareness

Youth boundaries training

Abuse prevention trainings

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Armbrust Member Services Representative

Part Time Member Services Rep Omaha, NE, US

3 days ago Requisition ID: 4022

Salary Range: $15.00 To $16.06 Hourly

So many perks & benefits ~ Enjoy a flexible schedule ~ Work with great people ~ Make a difference in our community ~ Free YMCA membership ~ Locations across the metro – likely a Y near you ~ Tuition discounts ~ Flexible work attire ~ Training & development!

BENEFITS:

• Free individual YMCA membership
• Locations across the metro – likely a Y near you!
• Flexible work attire – Y shirts provided & you choose your style
• Tuition discounts, training & development, & opportunities to advance.
• Rain On Demand Pay – get paid quicker
• 100% employer-paid retirement contribution of 12% of earnings – no employee match or contribution required (after meeting eligibility requirements)
• Enjoy a flexible schedule, work with great people, & make a difference in our community!

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Member Services Representatives deliver excellent service to all members, guests and program participants, engaging members by having a general knowledge of memberships and all Y programs and services.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies to support member services.
• May hand out locker keys, locks and towels; may monitor the locker rooms as required.
• Actively participates in department and branch staff meetings and/or related trainings.
• Performs other duties as assigned.

YMCA COMPETENCIES (Leader):

Engaging Community

Inclusion

Functional Expertise

Communication & Influence

QUALIFICATIONS:

• At least 16 years of age
• Excellent interpersonal and problem solving skills
• Previous customer service, sales or related experience
• Basic knowledge of computers
• Ability to work independently with attention to detail required
• Complete before first shift: YMCA cause & culture training; membership-specific computer training; all required abuse prevention trainings.
• Complete within 30 days of hire: BLS CPR; First Aid (provided by YMCA)
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check.
• Follow youth boundaries policies and abuse risk management training.
• Report suspicious behavior, policy violations, and adhere to mandated abuse reporting and responsibilities.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
• The employee frequently is required to sit, stand and reach, and must be able to move around the work environment.
• Sufficient strength, agility and mobility to perform essential functions required.
• Regular scheduled, on‑site attendance required and may include evening or weekend work.

The YMCA of Greater Omaha is an Equal Opportunity Employer