Seasonal Client Associate - Plaza Frontenac, MO

TravisMathew, LLC; United States; On-site; USD 28,000 - 42,000; Full time

Job summary

TravisMathew is a premium apparel brand blending performance with lifestyle. The Client Associate role focuses on maintaining exceptional in-store sales and service, building a loyal client base, and promoting the brand on the shop floor.

Applicants should exhibit knowledge of apparel, strong communication skills, and the ability to work non-traditional hours in a fast-paced retail setting. Teamwork and adherence to standards are essential for success.

Qualifications

• Minimum 1 year in a client services role.
• Excellent written and verbal communication skills.
• Willing to work non-traditional hours (weekends, evenings, holidays).
• Knowledge of apparel and product lines is a plus.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals.
• Connect with in-store clients and develop repeat clients to drive individual sales.
• Maintain knowledge of apparel each season, including fit, fabric and intended use.
• Participate in-store events, marketing initiatives and CRM activity to drive repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a teamwork- and productivity-focused work environment.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

POS systems

Microsoft Applications

Written & verbal communication

Independent decision making

Weekend/evening/holiday availability

Tools

POS systems

Microsoft Office

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-and working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space undefined

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or upscale when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

Commission Based incentive Program

Experience comes in many forms - skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team.

TravisMathew is an Equal Employment Opportunity