Seasonal Client Associate - 2nd & PCH

TravisMathew, LLC; United States; On-site; USD 23,000 - 25,000; Part time

Job summary

TravisMathew, LLC is seeking a Client Associate to support in-store sales and deliver exceptional service. You will connect with clients, promote repeat business, and maintain knowledge of apparel fits and fabrics across seasons.

The role includes participating in events and CRM activities to drive sales, while upholding service standards and retail policies. Ability to work weekends/evenings is expected in this retail environment.

Qualifications

• Minimum 1 year experience in a client services capacity.
• Proficiency with Microsoft Office and POS systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently or escalate as needed.
• Willingness to work non-traditional hours including weekends, evenings, and holidays.

Responsibilities

• Instill a sales and service focus on the floor to meet sales goals.
• Connect with in-store clients and build repeat business.
• Maintain knowledge of apparel fit, fabric and use of line.
• Participate in-store events, marketing initiatives and CRM activities.
• Adhere to client service standards and company policies.
• Foster a friendly environment for in-store guests
• Support teamwork and productivity on the floor
• Maintain store cleanliness and organization.

Skills

MS Office

POS systems

Written & verbal communication

Decision making

Hours flexibility

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space undefined

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or elevate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store Walk, sit, stand, bend, reach and move continually during working hours
• 16.80 - 17.65 - 18.50 USD Hourly

Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team.

TravisMathew is an Equal Employment Opportunity