Part-Time Center Associate

The UPS Store; Akron (OH); On-site; USD 16,000 - 23,000; Part time

Job summary

The UPS Store in Akron, Ohio seeks a Part-Time Center Associate to deliver world-class customer service by processing packages and assisting with copy, binding, laminating, and POS tasks.

You will advise customers on products and services, handle shipping needs, operate equipment confidently, maintain a clean workspace, and learn all aspects of the business quickly.

Qualifications

• High school diploma or GED is required.
• Proficiency in Microsoft Office and Adobe Suites.
• Excellent phone, verbal and written communication skills.
• Ability to lift 40+ pounds.
• Fast learner willing to learn all aspects of the business.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Customer service excellence

Strong computer skills

Microsoft Office

Adobe Suites

Verbal and written communication

Spelling and math

Fast learner

Education

High school diploma or GED

Tools

Copiers

Fax machines

Binding equipment

Laminating machines

Point-of-sale devices

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week