Part-Time Center Associate

The UPS Store; North Canton (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

Hireology is seeking a Part-Time Center Associate to deliver world-class customer service by receiving and processing packages for courier shipment, and operating copiers, fax machines, binding, laminating, and POS devices. The role involves advising customers on products, services, and best-value options, and demonstrating confidence with industry best practices.

The ideal candidate will have a high school diploma or GED, strong computer skills (Microsoft Office, Adobe Suite), excellent phone

Qualifications

• High School diploma or GED required.
• Proficient with Microsoft Office and Adobe Suite.
• Strong phone skills and professional communication.
• Excellent verbal and written communication.
• Reliable, responsible, and punctual.
• Able to lift 40+ pounds.
• Willing to work 25–30 hours per week across a 6-day week.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Takes ownership of shipping needs and offers viable solutions.
• Operates all equipment and devices in an expert fashion.
• Maintains a clean, organized, and safe working environment.
• Learns product and service offerings, alternative solutions, and industry trends.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Phone skills

Reliability

Responsibility

Physical strength

Flexible schedule

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week