Part-Time Center Associate

The UPS Store; Auburn (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading retail service provider seeks a Part-Time Center Associate to deliver exceptional customer service and operate various technical equipment. Ideal candidates will have strong retail experience, a high school diploma, and a friendly demeanor, working 25-30 hours across 6 days. Responsibilities include advising customers, maintaining organization, and continuous learning about service offerings.

Qualifications

• Fast learner with strong computer and internet skills.
• Prompt, reliable, and responsible with a friendly demeanor.

Responsibilities

• Delivers outstanding customer service to customers in-store and via phone.
• Operates equipment and maintains a clean, safe working environment.
• Learns all product offerings and industry trends.

Skills

Customer Service

Computer Skills

Communication Skills

Listening Skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week