Part-Time Center Associate

The UPS Store #1030; Village of Victor (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company seeks a Part-Time Center Associate to join their retail team. This role focuses on delivering excellent customer service and efficiently handling shipping operations while ensuring a clean working environment. Ideal candidates are friendly, reliable, and have strong communication skills. Opportunities for pay increases and bonuses are offered based on performance.

Qualifications

• Strong computer and phone skills.
• Reliable and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and inquiries.
• Operates all equipment and maintains a safe working environment.
• Takes ownership of the customer's shipping needs.

Skills

Customer service

Computer skills

Communication

Education

High school diploma or GED

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 15 to 30 hours per week for a 7-day work week

Compensation

• $17 per hour for the initial 120 training days. During the training period, earn $1 bonus for every hour worked. Complete 120 days, have exceptional attendance and a good review receive the bonus and hourly rate increase to $18 per hour. Complete notary certification and increase hourly by an additional 50¢ per hour.