Part Time - Care Support Specialist

Duly Health and Care; Downers Grove (IL); Hybrid; USD 25,000 - 28,000; Part time

Benefits offered by this job

Comprehensive medical, dental, and VSP

Mental health benefit at no cost

Tuition reimbursement

401(k) match

Volunteer time off

Community engagement culture

Job summary

Duly Health and Care in Downers Grove, IL seeks a Part Time Care Support Specialist to manage patient scheduling and registration. You will maintain accurate demographics, verify insurance, and deliver friendly, HIPAA-compliant customer service in a fast-paced setting.

Shifts are 24 hours weekly (Mon, Wed, Thu, 8am–5pm) with comprehensive benefits and potential incentives. Join a physician-led team focused on coordinating care and improving patient experiences.

Qualifications

• Proficient in patient scheduling and registration processes.
• Knowledge of HIPAA guidelines and patient confidentiality.
• Excellent customer service and communication skills.
• Ability to verify insurance and collect demographics.
• Experience with phone etiquette and call handling.
• Team-oriented and able to participate in departmental projects.

Responsibilities

• Schedule patient appointments per guidelines.
• Collect and enter patient demographics and verify coverage.
• Maintain patient confidentiality and HIPAA compliance.
• Register patients accurately and verify insurance.
• Answer switchboard calls and direct to correct department.
• Participate in meetings and departmental projects.

Skills

Scheduling

Registration

HIPAA compliance

Customer service

Phone etiquette

Communication

Job description

## Part Time - Care Support SpecialistApply: Downers Grove, Illinois: Part time: Posted Today: JR119237If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.At **Duly Health and Care**, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **Benefits:*** *Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.** *Access to a mental health benefit at no cost.** *$2,625 Tuition Reimbursement per year.** *Immediate 401(k) match.** *16 hours paid volunteer time off.** *A culture committed to community engagement and social impact.* **Job Summary****Part Time: 24 Hours****Shifts Available:*** Monday, Wednesday, Thursday 8am - 5pm **Training Schedule: Downers Grove, Illinois****2 Weeks: 40 hours - Monday through Friday 8:30am - 5:00pm** Under the Direction of the Department Supervisor and/or Manager, this position is responsible for accurate and timely patient scheduling and registration. Provides efficient, effective, quality customer service through a variety of duties including, but not limited to: Appointment scheduling; the collection and entry of patient demographics, and verification of coverage. Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines. Responsible for the accurate, timely, and comprehensive registration and insurance verification of Duly health and Care patients. **MAJOR RESPONSIBILITIES** Schedules patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors.**Quality and accuracy (70%)*** Is proficient with scheduling unique modalities/specialties* Transferring clinical calls to Triage when required* Cancels and reschedules appointments at the patient’s request* References scheduling guidelines and protocols to assure accurate scheduling* Review and updates patient demographic and insurance information as needed* Answers switchboard calls and transfers patients to the correct department* Sends afterhours physician pages for inpatient and outpatient callers**Phone Etiquette and Call wrap-up (15%)*** Answers incoming calls pleasantly and appropriately using the assigned greeting and name* Speak clearly and professionally* Wraps up each call appropriately**Participates in departmental projects, huddles, and meetings (15%)*** Attends meetings as required. Responsible for maintaining and obtaining accurate and current resource material* Participates in the rotation of department responsibilities and performs other projects and duties related to the organization reviewIf you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of **$18 - $20** with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. **Artificial Intelligence Disclosure**Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.