Part-Time Cannabis Retail Associate - Customer Experience

Trulieve; Arbutus (MD); On-site; USD 20,000 - 29,000; Part time

Job summary

Trulieve is seeking a Dispensary Associate - Part Time in Maryland to guide customers on their cannabis journey, educate them on products, and facilitate purchases in compliance with state regulations. You will deliver outstanding service while maintaining accurate orders and a clean, organized workspace.

The role emphasizes empathy, product knowledge, and the ability to work with leadership to resolve issues. Flexible hours and a competitive hourly pay support patient care goals.

Qualifications

• High-school diploma or equivalent is required.
• Prior experience in retail or customer service is a plus.
• Ability to work in a fast-paced, customer-facing environment.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Skills

Customer service

Cash handling

Communication

Teamwork

Retail experience

Basic computer skills

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Electronic equipment operation

Job description

Trulieve is seeking a Dispensary Associate - Part Time in Maryland to guide customers on their cannabis journey, educate them on products, and facilitate purchases in compliance with state regulations. You will deliver outstanding service while maintaining accurate orders and a clean, organized workspace.

The role emphasizes empathy, product knowledge, and the ability to work with leadership to resolve issues. Flexible hours and a competitive hourly pay support patient care goals.