Part-Time Cannabis Dispensary Associate – Customer Care

FALL CREEK FARM & NURSERY

Sprague (WV)

On-site

USD 17,000 - 22,000

Part time

2 days ago

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Benefits offered by this job

Paid time off

Job summary

Trulieve is seeking a Dispensary Associate - Part Time in West Virginia to guide customers on their cannabis journey, educate on products, and ensure compliant, exceptional service during purchases. The role emphasizes patient care, product knowledge, and adherence to state regulations within a fast-paced environment.

The position requires a high school diploma or equivalent, 21+ or 18+ in WV, and cash handling experience.

Qualifications

High-school diploma or equivalent and experience in the field or in a similar field.
Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
Prior experience, preferably in retail and/or customer service area is a plus.
Must have prior cash handling experience.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Provide empathy and compassion to patients.
Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist Managers and Shift Supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve Policies and Procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with any product or device issues.
Work with leadership and management to find solutions to customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.