Part-Time Brand Leader & Customer Experience Coach

Carter's; Nevada (IA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Career development

Flexible schedules

Referral bonuses

Training programs

Job summary

Carter’s in the United States is seeking a Part Time Sales Manager who will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce our baby essentials, and help prepare for the first day of school.

You’ll lead a welcoming, inclusive team, educate on product styles and benefits, model service standards, and drive store results through coaching and hands-on leadership.

Qualifications

• A positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).
• A variety of skills and experiences.
• A high school diploma or GED.

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni-channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow-through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through Company sponsored programs, including credit.
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

Skills

Positive mindset

Verbal and written communication

Multitasking

Computer/tech skills

Diverse skills

High school diploma or GED

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s in the United States is seeking a Part Time Sales Manager who will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce our baby essentials, and help prepare for the first day of school.

You’ll lead a welcoming, inclusive team, educate on product styles and benefits, model service standards, and drive store results through coaching and hands-on leadership.