Part-Time Brand & Customer Experience Leader

carters; Altoona (IA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Employee discount 30%

Tuition assistance (GED/degree)

Language learning support

Job summary

Carter's is seeking a Part Time Sales Manager to be the first face of the brand for growing families. You will guide customers on product styles and benefits, train teams, and foster an inclusive, high-service sales floor. The role focuses on driving omni-channel excellence and leadership across daily operations.

Join Carter's for a rewarding, growth-oriented career that balances work with family life and emphasizes care, teamwork, and customer loyalty.

Qualifications

• High school diploma or GED required.
• Strong customer service mindset and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple tasks efficiently and calmly.
• Proficient computer skills including Outlook and Excel.

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Maintain a genuine customer focus on the sales floor
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omni-channel experience while coaching others to success
• Lead and execute an assigned business focus area through planning and detailed follow through
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results
• Build customer loyalty through Company sponsored programs, including credit
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
• Recognize exceptional performance through positive reinforcement and appreciation
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Skills

Customer service

Communication skills

Multitasking

Leadership

Teamwork

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter's is seeking a Part Time Sales Manager to be the first face of the brand for growing families. You will guide customers on product styles and benefits, train teams, and foster an inclusive, high-service sales floor. The role focuses on driving omni-channel excellence and leadership across daily operations.

Join Carter's for a rewarding, growth-oriented career that balances work with family life and emphasizes care, teamwork, and customer loyalty.