Part-Time Benefits & Partner Support Specialist

Boot Barn; Irvine (CA); On-site; USD 41,000 - 44,000; Part time

Benefits offered by this job

Competitive hourly rate

Merchandise discount: 50% off of Excl.

Flexible schedules and work/life bal.

Opportunities for growth at every– we

Job summary

Boot Barn in Irvine, CA is seeking a Part-time Boot Straps Specialist to support partners through the application process and manage financial assistance requests with compassion and confidentiality.

Ideal candidates are highly organized, detail-oriented, and customer-focused, with experience in nonprofit administration or HR. This role offers a flexible schedule, competitive hourly pay, and opportunities to grow within the Boot Straps program.

Qualifications

• Strong empathy and interpersonal skills.
• Excellent judgment and discretion when handling sensitive and confidential information.
• Strong organizational skills and attention to detail.
• Warm, professional communication, especially when someone may be experiencing a difficult situation.
• Ability to follow established guidelines while recognizing that every partner's circumstances are unique.

Responsibilities

• Serve as a compassionate point of contact for partners seeking assistance.
• Guide partners through the financial assistance application process with empathy, respect, and discretion.
• Review incoming requests and supporting documentation for completeness and consistency with Boot Straps guidelines.
• Coordinate the review and approval process for financial assistance requests.
• Communicate partners throughout the process and help ensure they understand next steps.
• Coordinate approved financial assistance and maintain accurate records of grants and payments.
• Protect the confidentiality and sensitive nature of partner information at all times.
• Maintain organized records and documentation to support the administration and compliance needs of the nonprofit.
• Track requests, assistance provided, and program activity to help measure the impact of Boot Straps.
• Partner with HR and other internal teams to increase awareness of Boot Straps and ensure partners know where to turn when they need help.
• Assist with fundraising efforts and initiatives that help strengthen the Boot Straps fund and expand our ability to support partners.
• Help develop communications and stories that demonstrate the impact of Boot Straps while protecting partner privacy.
• Identify opportunities to improve the partner experience and make the assistance process easier and more supportive.
• Support additional Boot Straps projects and initiatives as the program continues to grow.

Skills

Empathy

Discretion

Organization

Communication

Guidelines

Collaboration

Nonprofit exp

Job description

Boot Barn in Irvine, CA is seeking a Part-time Boot Straps Specialist to support partners through the application process and manage financial assistance requests with compassion and confidentiality.

Ideal candidates are highly organized, detail-oriented, and customer-focused, with experience in nonprofit administration or HR. This role offers a flexible schedule, competitive hourly pay, and opportunities to grow within the Boot Straps program.