Boot Straps Specialist - Part Time

Boot Barn; Irvine (CA); On-site; USD 41,000 - 44,000; Part time

Benefits offered by this job

Competitive hourly rate

Merchandise discount: 50% off of Excl.

Flexible schedules and work/life bal.

Opportunities for growth at every– we

Job summary

Boot Barn in Irvine, CA is seeking a Part-time Boot Straps Specialist to support partners through the application process and manage financial assistance requests with compassion and confidentiality.

Ideal candidates are highly organized, detail-oriented, and customer-focused, with experience in nonprofit administration or HR. This role offers a flexible schedule, competitive hourly pay, and opportunities to grow within the Boot Straps program.

Qualifications

• Strong empathy and interpersonal skills.
• Excellent judgment and discretion when handling sensitive and confidential information.
• Strong organizational skills and attention to detail.
• Warm, professional communication, especially when someone may be experiencing a difficult situation.
• Ability to follow established guidelines while recognizing that every partner's circumstances are unique.

Responsibilities

• Serve as a compassionate point of contact for partners seeking assistance.
• Guide partners through the financial assistance application process with empathy, respect, and discretion.
• Review incoming requests and supporting documentation for completeness and consistency with Boot Straps guidelines.
• Coordinate the review and approval process for financial assistance requests.
• Communicate partners throughout the process and help ensure they understand next steps.
• Coordinate approved financial assistance and maintain accurate records of grants and payments.
• Protect the confidentiality and sensitive nature of partner information at all times.
• Maintain organized records and documentation to support the administration and compliance needs of the nonprofit.
• Track requests, assistance provided, and program activity to help measure the impact of Boot Straps.
• Partner with HR and other internal teams to increase awareness of Boot Straps and ensure partners know where to turn when they need help.
• Assist with fundraising efforts and initiatives that help strengthen the Boot Straps fund and expand our ability to support partners.
• Help develop communications and stories that demonstrate the impact of Boot Straps while protecting partner privacy.
• Identify opportunities to improve the partner experience and make the assistance process easier and more supportive.
• Support additional Boot Straps projects and initiatives as the program continues to grow.

Skills

Empathy

Discretion

Organization

Communication

Guidelines

Collaboration

Nonprofit exp

Job description

FULL TIME / PART TIME

Part-time

THE ROLE & RESPONSIBILITIES

BOOT STRAPS SPECIALIST – PART TIME

REPORTS TO: SR. BENEFITS LEAD

STATUS: NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

The Boot Straps Specialist is a part-time role for someone who has a genuine passion for helping others and wants to make a meaningful difference in the lives of our partners. This individual will help administer the day-to-day operations of Boot Straps, including supporting partners through the application process, coordinating requests for financial assistance, maintaining appropriate documentation, and helping ensure every partner interaction is handled with compassion, dignity, confidentiality, and care.

This role is ideal for someone who is highly organized and detail-oriented but, above all, has a heart for helping people.

Essential Duties and Responsibilities

• Serve as a compassionate point of contact for partners seeking assistance through Boot Straps.
• Guide partners through the financial assistance application process with empathy, respect, and discretion.
• Review incoming requests and supporting documentation for completeness and consistency with Boot Straps guidelines.
• Coordinate the review and approval process for financial assistance requests.
• Communicate partners throughout the process and help ensure they understand next steps.
• Coordinate approved financial assistance and maintain accurate records of grants and payments.
• Protect the confidentiality and sensitive nature of partner information at all times.
• Maintain organized records and documentation to support the administration and compliance needs of the nonprofit.
• Track requests, assistance provided, and program activity to help measure the impact of Boot Straps.
• Partner with HR and other internal teams to increase awareness of Boot Straps and ensure partners know where to turn when they need help.
• Assist with fundraising efforts and initiatives that help strengthen the Boot Straps fund and expand our ability to support partners.
• Help develop communications and stories that demonstrate the impact of Boot Straps while protecting partner privacy.
• Identify opportunities to improve the partner experience and make the assistance process easier and more supportive.
• Support additional Boot Straps projects and initiatives as the program continues to grow.

QUALIFICATIONS & REQUIREMENTS

Qualifications

• Strong empathy and interpersonal skills.
• Excellent judgment and discretion when handling sensitive and confidential information.
• Strong organizational skills and attention to detail.
• The ability to communicate with warmth and professionalism, particularly when someone may be experiencing a difficult situation.
• Strong written and verbal communication skills.
• The ability to follow established guidelines while recognizing that every partner's circumstances are unique.
• A collaborative, positive, and service-oriented approach.
• Experience in nonprofit administration, HR, benefits, employee assistance, community programs, or a similar field is a plus.
• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive hourly rate.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands. .
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

PAY RANGE: $30.00 - $32.00/hr*

*compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[ ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[ ] Moderate: Mostly standing, walking, bending, frequent lifting

[ ] Arduous: Heavy lifting, bending, crawling, climbing

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

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