Part-Time Banking Teller & Client Concierge

Citigroup Inc.; Town of Hempstead (NY); On-site; USD 42,000 - 52,000; Part time

Job summary

Citi in Hewlett, NY is seeking an entry-level Teller to support branch activities, deliver client-facing services, and process transactions under the Customer Service function.

You will handle cash, identify referral opportunities, educate clients on digital tools, follow policies and controls, and contribute to a positive customer experience while helping the branch achieve revenue goals.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including managing cash supply for the branch, deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, controls, and regulatory procedures to ensure safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues, escalating as needed.
• Maintain working knowledge of client accounts and products/services offered.
• Fulfill clients’ needs while delivering exceptional client experience, measured by metrics.
• Assess risk when making business decisions, safeguarding Citi and assets, and escalate/report control issues.

Skills

Cash handling

Customer service

Sales experience

Problem solving

Teamwork

Education

High School diploma

Job description

Citi in Hewlett, NY is seeking an entry-level Teller to support branch activities, deliver client-facing services, and process transactions under the Customer Service function.

You will handle cash, identify referral opportunities, educate clients on digital tools, follow policies and controls, and contribute to a positive customer experience while helping the branch achieve revenue goals.