Part-Time Banking Concierge & Client Advisor

JPMorgan Chase; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase in Houston is seeking an Associate Banker to deliver welcoming, attentive service, open new accounts, explain digital tools like Chase Mobile App, and help clients achieve their financial goals in a busy branch.

You will build trusted relationships, educate clients on products, and collaborate with Branch team to ensure smooth operations while complying with policies and regulatory requirements.

Qualifications

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations while assisting with day‑to‑day transactions as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Cash handling

Technology adoption

Education

High school diploma or GED

Tools

Chase Mobile App

Job description

JPMorgan Chase in Houston is seeking an Associate Banker to deliver welcoming, attentive service, open new accounts, explain digital tools like Chase Mobile App, and help clients achieve their financial goals in a busy branch.

You will build trusted relationships, educate clients on products, and collaborate with Branch team to ensure smooth operations while complying with policies and regulatory requirements.