Part-Time Banking Care Specialist — Inbound Support

CMYK-WHT midnight background; Mesquite (TX); On-site; USD 21,000 - 26,000; Part time

Job summary

Ultipro is seeking a Customer Care Unit Specialist I to support daily inbound contact center operations. This part-time role involves handling customer inquiries, processing transactions, and identifying cross-sell opportunities by understanding customer needs.

The position requires a High School diploma, 1 year in banking or call center experience, and proficiency with Excel and MS Word. Bilingual English/Spanish encouraged, on-site in Mesquite, TX.

Qualifications

• High School diploma or equivalent educational/work experience.
• 1 year general banking, customer service or call center experience.

Responsibilities

• Assists customers with paying and receiving transactions as a virtual teller and processes loan applications.
• Provides timely, accurate information about bank services and resolves problems.
• Performs operational procedures to support quality customer service.
• Looks for cross-sell opportunities and refers customers to appropriate bank area.
• Keeps informed about bank services and procedures to serve customers.
• Delivers professional, courteous service with respect and confidence.

Skills

Excel

MS Word

Basic math

Education

High School diploma

Job description

Ultipro is seeking a Customer Care Unit Specialist I to support daily inbound contact center operations. This part-time role involves handling customer inquiries, processing transactions, and identifying cross-sell opportunities by understanding customer needs.

The position requires a High School diploma, 1 year in banking or call center experience, and proficiency with Excel and MS Word. Bilingual English/Spanish encouraged, on-site in Mesquite, TX.