Part-Time Banking Associate — Growth & Training

TD Bank; Seymour (CT); On-site; USD 47,279,232 - 59,636,304; Part time

Job summary

TD Bank in Seymour, CT is seeking a Banking Associate for 30 hours per week to process everyday banking transactions and educate customers on TD products and services. You will help customers achieve their financial goals by delivering accurate transactions and helpful guidance in a friendly, efficient manner.

The role emphasizes building trust, providing consultative support, and referring customers to specialists as needed.

Qualifications

• High school diploma or GED
• 1 year experience working with customers in any capacity and can be demonstrated through volunteering, education, military experience preferred
• Demonstrated Customer Service skills preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Teller experience preferred
• Required to complete Teller training and part 1 of platform training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Responsibilities

• Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers
• Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral
• Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings
• Engages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert
• Understands and supports the Bank's customer service strategy
• Considers the impact of decisions on the well-being of TD, its customers and stakeholders
• Drives referrals to Store colleagues and partners to support the broader more complex financial needs of customers
• Ensures tasks are performed within established policy and procedures
• Successfully completes all required job specific, compliance-related training
• Understands, utilizes and follows compliance/risk and control programs
• Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Maintains appropriate records of action plans
• Is knowledgeable of and complies with TD Code of Conduct

Skills

Customer Service

Communication

Problem Solving

Organization

Independent Work

Scheduling/Prioritization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank in Seymour, CT is seeking a Banking Associate for 30 hours per week to process everyday banking transactions and educate customers on TD products and services. You will help customers achieve their financial goals by delivering accurate transactions and helpful guidance in a friendly, efficient manner.

The role emphasizes building trust, providing consultative support, and referring customers to specialists as needed.