Part-Time Banking Associate — Customer Growth & Service

Citigroup Inc.; Washington (District of Columbia); On-site; USD 48,000 - 62,000; Part time

Job summary

Citigroup Inc. is seeking an entry-level Universal Banker in Washington, DC. The role supports customer service and sales activities, including assisting with basic account openings and resolving service issues in coordination with the customer service team.

You will help create sales opportunities from service transactions, participate in branch seminars, and adhere to bank policies to ensure safety and compliance while building customer loyalty.

Qualifications

• 1-3 years of relevant experience
• Previous Retail Banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Communication skills

Retail banking experience

Customer service

Education

High School diploma or equivalent

Job description

Citigroup Inc. is seeking an entry-level Universal Banker in Washington, DC. The role supports customer service and sales activities, including assisting with basic account openings and resolving service issues in coordination with the customer service team.

You will help create sales opportunities from service transactions, participate in branch seminars, and adhere to bank policies to ensure safety and compliance while building customer loyalty.