Part-Time Banking Associate — Customer Growth & Service

Dime Commercial Bank; Village of Westbury (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

Dime Commercial Bank’s Westbury Branch seeks a Part-Time Customer Service Associate to handle customer requests, process routine transactions, and respond to inquiries with accurate product knowledge.

Responsibilities include processing deposits, withdrawals, transfers, and account services; reconciling cash drawer; supporting branch sales and regulatory compliance; and ensuring SOX data integrity. Prior banking experience is valued.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Responsibilities

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Skills

Customer service

Problem solving

Compliance knowledge

Education

High School Diploma or equivalent

Tools

PC

Email

Word Processing

Spreadsheet

Internet

Job description

Dime Commercial Bank’s Westbury Branch seeks a Part-Time Customer Service Associate to handle customer requests, process routine transactions, and respond to inquiries with accurate product knowledge.

Responsibilities include processing deposits, withdrawals, transfers, and account services; reconciling cash drawer; supporting branch sales and regulatory compliance; and ensuring SOX data integrity. Prior banking experience is valued.