Part-Time Bank Teller & Customer Service Pro

Peoples Savings Bank; O’Fallon (MO); On-site; USD 21,000 - 28,000; Part time

Job summary

Peoples Savings Bank in O’Fallon, MO is seeking a part-time Customer Service Representative to handle routine branch and customer service tasks, including cash receipts, deposits, and basic payments in the lobby or drive-up window, in accordance with bank policies and regulations.

The role emphasizes cross-selling bank products, maintaining customer relations, and accuracy while adhering to privacy and security standards; it has no supervisory responsibilities and requires weekend availability.

Qualifications

• High school diploma or equivalent required.
• Cash handling or sales experience preferred.
• Good organizational skills, self-motivated, enthusiastic, and maintains a positive attitude.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to balance cash drawer.
• Sense of urgency in responding to customers is critical.
• Ability to work independently as well as part of a team.
• Strong customer service values coupled with ability to identify critical tasks and follow through for completion.
• Ability to learn, retain and follow complex legal and regulatory and security requirements.
• Ability to learn, retain and communicate the basic benefits of a wide variety of Bank products and services.

Responsibilities

• Receives checks and cash for deposits to accounts; verifies amounts, examines checks for proper endorsement, and currency for genuine characteristics.
• Examines checks deposited to determine proper funds availability based on regulations and places hold as necessary.
• Enters deposits into computer records, and issues customer receipts.
• Receives payments for consumer, mortgage and other loans ensuring payments match balances due. Enters payments into computer and generates customer receipts.
• Performs advances for line of credit loans and ensures the availability of funds/undisbursed amounts.
• Cashes checks and processes withdrawals; pays out money after verification of signatures, endorsements and customer balances.
• Receives and processes loan payments and deposits to accounts received by mail.
• Records and process night depository contents under dual control and records proper information on financial institution’s forms.
• Issues cashier’s checks, processes cash advances, and redeems U.S. Savings Bonds in accordance with the financial institutions policies and procedures.
• Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensures that ATMs are balanced weekly.
• Answers basic customer inquiries regarding interest rates, service charges, account histories etc. while complying with disclosure requirements and consumer privacy policies.
• Accepts and accurately processes requests for name and address changes, unauthorized ACH, debit card disputes, stop payment orders, wire transfers, check reorders, and other similar special services.
• Counts and packages coin and currency.
• Promotes and explains other financial institution services/products such as loans, IRAs, certificates of deposit, safe deposit boxes, debit cards, credit cards, mobile banking, online banking/bill pay, remote deposit capture, cash management etc.
• Greets and admits authorized customers to the safe deposit vault area. Checks after the customer visits the safe deposit box area to ensure nothing is left behind.
• Promotes Bank programs.
• Encourages customers to switch from mailed statements to electronic statements.
• Verifies customer information to ensure customer records are up-to-date such as customer email address, telephone number etc.
• Performs branch capture duties and ensures that all branch work is in balance.
• Balances teller cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor/branch manager.
• Ensures that the teller station and drive-in area are properly stocked with forms, supplies, etc.
• Reports malfunctions of teller terminals, drive-in and other equipment used at the teller station to management.
• Performs teller system overrides according to assigned system level if designated by the Supervisor/Branch Manager.
• Performs daily balancing of teller proof reports to the general ledger statement of condition if designated by the Supervisor/Branch Manager.
• Balances the vault on a daily basis and maintains cash limits set by the Board of Directors and as stated in insurance policy contracts if designated by the Supervisor/Branch Manager.
• Verifies money received or sent for deposit in the financial institutions vault at designated times and records the transaction appropriately if designated by the Supervisor/Branch Manager.
• Performs teller management assessments on a monthly basis if designated by the Supervisor/Branch Manager.
• Prints and processes in-house check orders using the Premier Check Printing System if assigned to the branch location designated to print checks.

Skills

Cash handling

Customer service

Attention to detail

Balancing cash drawer

Teamwork

Education

High school diploma or equivalent

Job description

Peoples Savings Bank in O’Fallon, MO is seeking a part-time Customer Service Representative to handle routine branch and customer service tasks, including cash receipts, deposits, and basic payments in the lobby or drive-up window, in accordance with bank policies and regulations.

The role emphasizes cross-selling bank products, maintaining customer relations, and accuracy while adhering to privacy and security standards; it has no supervisory responsibilities and requires weekend availability.