Part-Time Bank Customer Service Specialist

PSB bank; O’Fallon (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

PSB bank in O’Fallon, MO is seeking a part-time Customer Service Representative to handle routine branch and customer service tasks, including basic cash receipt and payment processing in the lobby or drive-up window, in compliance with bank policies and laws. You will promote Bank products, maintain strong customer relations, cross-sell services, and support night depository and teller duties as needed.

This role has no supervisory responsibilities and requires a high school diploma, cash

Qualifications

• High school diploma or equivalent.
• Cash handling or sales experience preferred.
• Good organizational skills, self-motivated, enthusiastic, and maintains a positive attitude.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to balance cash drawer.
• Sense of urgency in responding to customers is critical.
• Ability to work independently as well as part of a team.
• Strong customer service values coupled with the ability to identify critical tasks and follow through for completion.
• Ability to learn, retain and follow complex legal and regulatory and security requirements.

Responsibilities

• Receives checks and cash for deposits to accounts; verifies amounts, examines checks for proper endorsement, and currency for genuine characteristics.
• Examines checks deposited to determine proper funds availability based on regulations and places hold as necessary.
• Enters deposits into computer records, and issues customer receipts.
• Receives payments for consumer, mortgage and other loans ensuring payments match balances due.
• Performs advances for line of credit loans and ensures the availability of funds/undisbursed amounts.
• Cashes checks and processes withdrawals; pays out money after verification of signatures, endorsements and customer balances.
• Receives and processes loan payments and deposits to accounts received by mail.
• Promotes and explains other financial institution services/products such as loans, IRAs, certificates of deposit, safe deposit boxes, debit cards, credit cards, mobile banking, online banking/bill pay, remote deposit capture, cash management etc.
• Greets and admits authorized customers to the safe deposit vault area.
• Promotes Bank programs.
• Encourages customers to switch from mailed statements to electronic statements.
• Verifies customer information to ensure customer records are up-to-date.

Skills

Cash handling

Customer service

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

PSB bank in O’Fallon, MO is seeking a part-time Customer Service Representative to handle routine branch and customer service tasks, including basic cash receipt and payment processing in the lobby or drive-up window, in compliance with bank policies and laws. You will promote Bank products, maintain strong customer relations, cross-sell services, and support night depository and teller duties as needed.

This role has no supervisory responsibilities and requires a high school diploma, cash