Part-Time Bank Customer Service & Transactions Associate

Ctbc Bank Corp Usa; New York (NY); On-site; USD 25,000 - 30,000; Part time

Job summary

Ctbc Bank Corp Usa in Brooklyn, NY, seeks a part-time Customer Service Rep to handle customer transactions and account support with accuracy and courtesy.

Responsibilities include processing deposits, withdrawals, and wires, assisting with account openings and maintenance, and referring customers to bank products while ensuring compliance and high service standards in a dynamic branch setting. Fluency in English and Chinese is a major plus, and mandatory training ensures regulatory compliance.

Qualifications

• 1+ year of customer services experience in the banking industry or related environment.
• Knowledge of banking products and procedures including teller procedures and policies, audit procedures, and Bank’s laws and regulations
• Detail oriented and previous cash handling is preferred.
• Basic PC skills and be familiar with e-Commerce, e-Banking, and Branch Banking-related information technology
• High School diploma or equivalent with anticipation of continuing education towards degree
• Fluent in English and Chinese (mandarin preferred) is a major plus

Responsibilities

• Provide superior customer service in all functions and departments related to customer transactions and account services.
• Process daily cash/non-cash transactions activities and daily cash balancing.
• Accept and input stop payments and hold on funds upon requests.
• Process wire transfers (daily wire log, wire agreements, wire request sheet, etc.)
• Facilitate with account opening/maintenance/renewal/closing process, which includes account opening/renewal/redemption/closing, request of Debit/ATM card activation and address change, and other required account maintenance for backup Account Service function.
• Make customer referrals (especially Affluent customers) and cross-sell of Bank products to support the branch to achieve financial goals.
• Successfully complete all mandatory training on related Bank’s and BSA compliance as well as other laws and regulations as assigned and in a timely manner.
• Perform other duties as assigned

Skills

Customer service

Cash handling

Bilingual English/Chinese

Attention to detail

Education

High School diploma or equivalent

Tools

Basic PC skills

e-Banking familiarity

e-Commerce platforms

Job description

Ctbc Bank Corp Usa in Brooklyn, NY, seeks a part-time Customer Service Rep to handle customer transactions and account support with accuracy and courtesy.

Responsibilities include processing deposits, withdrawals, and wires, assisting with account openings and maintenance, and referring customers to bank products while ensuring compliance and high service standards in a dynamic branch setting. Fluency in English and Chinese is a major plus, and mandatory training ensures regulatory compliance.