Part Time Audio Visual and Electronic Systems Support Technician

Macomb Community College; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

Macomb Community College is seeking an AV Technician to perform setup, installation and diagnostics of audiovisual equipment in classrooms and events. The role includes troubleshooting, simple repairs, and coordinating service requests through the college booking system within SLA.

You will monitor system performance using Extron Global Viewer, perform preventive maintenance, and assist with on-demand event support and staff training.

Qualifications

• Two years direct experience with general audio-visual equipment.
• Experience configuring Windows and/or Apple PCs to interface with AV equipment (projectors, sound systems, etc.).

Responsibilities

• Set up, install, and diagnose AV and classroom mediation equipment.
• Troubleshoot and perform simple repair of audiovisual systems.
• Schedule AV equipment requests using the college booking system within published SLA’s.
• Monitor AV system uptime using Extron Global Viewer and perform preventive maintenance.
• Set up portable or built-in AV systems for events.
• Deliver/set-up temporary AV systems with little notice when permanent systems have failed.
• Assist with training of new hire part-time employees in the department.
• Utilize a ticketing system to log information, track resources, and resolve issues within SLA.
• Other audiovisual-related duties as assigned.

Skills

Troubleshooting

AV equipment setup

Ticketing system

Power tools usage

Tools

Extron Global Viewer

Digital voltmeters

Electronic signal analyzers

Signal generators

Laptop computer

Job description

Performs operational tasks related to the setup, installation and the diagnostics of audio visual (AV), classroom mediation and related electronic equipment.

• Perform troubleshooting and simple repair of audiovisual equipment and classroom mediated systems.
• Schedule and fulfill AV equipment & services requests using the college’s booking system software within published response/delivery SLA’s.
• Monitor AV and mediated classroom system performance and uptime using Extron’s Global Viewer software package. Schedule and perform preventative maintenance where tool indicates such is required.
• Set up and operate portable or “built-in” audiovisual systems at events such as College Board meetings or other events where special or standalone audiovisual support is required.
• Deliver/set-up temporary AV systems with little notice when permanent systems have failed.
• Assist with electronic/AV systems installations using power tools such as cordless drills and saws.
• Assist with AV and Mediated systems diagnostics with digital voltmeters, electronic signal analyzers, signal generators and a laptop computer.
• Utilize a ticketing system for information, tracking, resources management and resolution. Enter clear and complete problem descriptions and resolutions into the ticketing system. Triage the problem and utilize the appropriate resources to resolve the problem within established SLA’s.
• Assist with the training of all new hire part-time employees in the department
• Other audiovisual related duties as assigned

Two years direct experience with, and demonstrated knowledge of, general audio-visual equipment and configuring personal computers (Windows and/or Apple) to interface with audio visual equipment (projectors, sound systems, media players, document cameras, microphone support systems).