Part Time Audio Visual and Electronic Systems Support Technician

Macomb-Community-College; Clinton Charter Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Macomb-Community-College is seeking an AV support technician to perform setup, diagnostics, and on‑site repair of classroom audiovisual systems. You will schedule requests, monitor performance with Extron Global Viewer, and respond quickly to outages or urgent needs during events and meetings.

You will assist with installations, operate power tools, and triage tickets with clear problem descriptions. Training for new part‑time staff is also part of the role.

Qualifications

• Two years direct experience with general audio-visual equipment and configuring PCs to interface with AV equipment.

Responsibilities

• Perform troubleshooting and simple repair of audiovisual equipment and classroom mediated systems.
• Schedule and fulfill AV equipment & services requests using the college’s booking system within SLA.
• Monitor AV systems performance using Extron Global Viewer and schedule preventative maintenance.
• Set up and operate AV systems at events requiring special or standalone support.
• Deliver/set-up temporary AV systems with little notice when permanent systems fail.
• Assist with installations using power tools such as cordless drills and saws.
• Assist with diagnostics using voltmeters, signal analyzers, signal generators and a laptop.
• Use a ticketing system to describe problems and resolutions and triage appropriately.
• Assist training of new hire part-time employees in the department.
• Other audiovisual related duties as assigned

Skills

AV equipment knowledge

Troubleshooting

System diagnostics

Event AV support

Ticketing systems

Tools

Extron Global Viewer

Digital voltmeters

Signal generators

Cordless drills

Power tools (saws)

Job description

Performs operational tasks related to the setup, installation and the diagnostics of audio visual (AV), classroom mediation and related electronic equipment.

• Perform troubleshooting and simple repair of audiovisual equipment and classroom mediated systems.
• Schedule and fulfill AV equipment & services requests using the college’s booking system software within published response/delivery SLA’s.
• Monitor AV and mediated classroom system performance and uptime using Extron’s Global Viewer software package. Schedule and perform preventative maintenance where tool indicates such is required.
• Set up and operate portable or “built-in” audiovisual systems at events such as College Board meetings or other events where special or standalone audiovisual support is required.
• Deliver/set-up temporary AV systems with little notice when permanent systems have failed.
• Assist with electronic/AV systems installations using power tools such as cordless drills and saws.
• Assist with AV and Mediated systems diagnostics with digital voltmeters, electronic signal analyzers, signal generators and a laptop computer.
• Utilize a ticketing system for information, tracking, resources management and resolution. Enter clear and complete problem descriptions and resolutions into the ticketing system. Triage the problem and utilize the appropriate resources to resolve the problem within established SLA’s.
• Assist with the training of all new hire part-time employees in the department
• Other audiovisual related duties as assigned

Two years direct experience with, and demonstrated knowledge of, general audio-visual equipment and configuring personal computers (Windows and/or Apple) to interface with audio visual equipment (projectors, sound systems, media players, document cameras, microphone support systems).